Razorfish · 1 day ago
Associate Program Manager
New York, NY
Full-time
Hybrid
Entry Level
$55K/yr - $83K/yr
1+ years expRazorfish is a leading marketing company known for its digital expertise. They are seeking an Associate Program Manager to manage small to medium scale data and technology projects, ensuring effective communication and project delivery in a fast-paced agency environment.
AdvertisingInternetSearch EngineWeb Design
Responsibilities
Ability to run a small to medium scale fast-paced data and technology projects with several tracks of work or a small program with multiple projects; works with resource management and discipline leads to ensure projects are appropriately staffed
Works with data and technology interdisciplinary teams to manage schedules, deliverables, and team capacity; clarifies and communicates project objectives and success criteria; troubleshoots internal issues and determines corrective action
Ability to plan, organize and control the activities of other Razorfish disciplines (specifically data and technology) with little to no oversight
Has as an understanding of Paid Media, CRM and website data infrastructure workflows and how that data impacts client business objectives
Creates interdisciplinary workback schedules, establishes progress tracking processes and produces effective reports to communicate progress to clients and senior stakeholders
Ability to proactively identify and mitigate risk from the project plan, manages and controls project scope and the change control process to ensure that projects are completed according to schedule and within budget
Drives project delivery through effective use of internal and client meetings
Knowledge of the project inputs / documentation required for defining acceptance criteria, e.g. stories and use cases
Effectively organizes and uses internal tools (Smartsheet’s, Adobe Workfront, Confluence, JIRA, Box, MS Teams, etc.) to meet project and client requirements
Tracks and manages team permissions and processes within the client's ecosystems as well as Razorfish’s
Knowledge of our standard data deliverables (integrated marketing campaign performance reporting, key KPI’s, measurement plans, audience targeting and testing) and ability to conduct regular reviews of project deliverables with key team members/client, works with senior delivery team members to develop/implement plans to resolve any issues
Understands the basics of the different delivery methodologies with their pros and cons and their applicability; (Agile, Waterfall, Hybrid, Scrum, Kanban)
Ability to explain to team members all of the roles and corresponding responsibilities for each methodology
Ability to provide feedback to team members related to how well they are executing their roles and responsibilities
Ability to select and proficiently use Razorfish tools according to chosen delivery methodology
Ability to frame messages correctly through context or purpose and articulate messages with clarity and simplicity
Ability to effectively communicate complex situations through providing additional context or insight
Ability to apply effective basic and advanced communication skills (e.g. active listening, motivational skills, team building skills, teamwork skills or interpersonal skills) and identify the right media for communication (e.g. meeting, video conferencing, emails, offline tools)
Ability to set up and facilitate a wide range of meetings and interactions, including internally focused, meetings with clients, with suppliers or partners, or within a local or global delivery team on a day-to-day basis
Ability to prepare for a facilitated meeting including adapting sessions/structure depending on the size of audience and the audience’s goals, engaging the participants in advance (e.g. ramp-up call, pre-work/review, interviews), developing a plan B and C in addition to plan A
Knowledge of and ability to use key facilitation tools such as, session opening and closing, timekeeping and flexing (what is must have / what is nice to have), or main/break-out sessions (sub-groups)
Ability to use facilitations techniques to accomplish basic goals, e.g.: ice breakers /energizers, issues and risks session, walking clients or team through a plan, scoping exercise; or postmortem)
Ability to successfully negotiate with clients in regard to workplace policy
Ability to hold others accountable for meeting workplace expectations for ‘others’(team) including: or Ability to model collaborative team work and set the tone for working as one team or Knowledge of how to onboard team members or Ability to create formal onboarding processes and documentation or Ability to drive formal onboarding processes with new team members or Ability to communicate professional conduct expectations to team members or Ability to address expectation gaps with team members or Ability to lead expectation discussions with team or Ability to collaborate with clients to establish and enforce expectations with teams
Ability to distinguish project management hard skills from leadership soft (people) skills
Knowledge of emotional intelligence and the importance of this practice and self-awareness in both professional and personal interactions
Ability to model the way and set good examples for people to follow in everyday actions and self-management
Challenge the process by asking hard questions and leading others into confronting realities
Encourages a positive mindset and energy even when facing challenges
Ability to 'read the room' and determine how an audience of listeners might be feeling in reaction to what is being said
Ability to engage the team in a collaborative manner and effectively drive cross-functional team member participation
Ability to drive internal kick-off meetings
Ability to garner appropriate participation of all required team members to ensure successful kick-off
Monitors the project team to ensure understanding of project requirements and goals
Ability to garner agreement on ways of working
Ability to manage team conflict with help
Ensures that the challenge and requirements are understood by the team, and participates in the solution developed by the team
Ability to collaborate with discipline leads and client services lead on delivering the project
Ability to deal with staffing challenges
Ability to apply key facilitation skills such as: or Strong questioning techniques or Active listening vs. talking or Assertiveness
Ability to manage basic ‘difficult behaviors,’ e.g. side conversations
Ability to (through effective facilitation):
Guide the participants/team through a process towards a simple shared goal
Drive specific results in a structured and accelerated manner
Support, guide and ‘orchestrate’ smaller teams
Enhance team productivity and efficiency
Provide a sense of comfort that things are under control
Foster an energized, open, and comfortable atmosphere
Ensure continuous movement and clarity of ownership
Manage attendees and ensure everyone understands the objectives
Manage team expectations
Ability to confront a team member that does not meet expectations (e.g. does not follow process, personal hygiene, dress code)
Knowledge of the different types of conflicts that might arise within a team
Ability to escalate to project leadership when conflict situations become critical /require urgent resolution
Ability to communicate planning outputs to senior team members and clients, as appropriate
Confidently present kick-off materials to client and stakeholders, under the guidance of a Senior Manager
Ability to agree on ways of working (internally and with the client)
Works with the daily client contact to assure that the solution is understood and addresses the customer’s business requirements, discussions on project issues and risk
Ensures that key decisions and next steps are clearly captured and quickly communicated to clients; ensures they're addressed by the team
Able to apologize and work with the client or stakeholder toward a solution, including partial solutions if original client expectation cannot be met
Ability to develop working relationships with select members of the business stakeholders
Ability to manage the stakeholder relationship with support of the client service team
Able to establish and effectively manage client expectations
Ability to manage client escalations within the client escalation hierarchy (with guidance)
Qualification
Required
1+ year experience in Project Management, preferably at an advertising agency
Flexible, highly responsive, and able to adapt to change in a fast-paced work environment
Ability to manage multiple tasks and priorities and meet deadlines
Excellent organizational skills and attention-to-detail are a must
Able to build and maintain successful working relationships across teams
Benefits
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
Company
Razorfish
Hi there! We’re Razorfish. We see consumers as more than just metrics. We see them as people – wonderful, complex, interesting people.
1001-5000 employees
H1B Sponsorship
Razorfish has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (5)
Funding
Current Stage
Late StageLeadership Team
Josh Campo
CEO
David Hawes
SVP, Executive Client Partner
Company data provided by crunchbase