Apply on Employer Site

S&P Global · 18 hours ago

Associate Account Manager

New York, NY

Full-time

Onsite

Entry Level

$59K/yr - $83K/yr

2+ years exp

S&P Global, a leader in investment research solutions, is seeking an Associate Account Manager to strengthen client relationships and enhance customer satisfaction. The role involves managing the client journey, collaborating with cross-functional teams, and driving product adoption to meet client needs.

AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research

Culture & Values

No H1B

Responsibilities

Build and maintain strong, long-lasting relationships with clients

Partner with the Lead/Manager Account Manager in owning the end-to-end client journey from onboarding to ongoing management, training, ensuring customer satisfaction and success

Identify client goals, challenges, and business needs, and collaborate with cross-functional teams to deliver tailored solutions

Serve as a point of contact for escalations, ensuring timely resolution and continuous client satisfaction

Drive adoption of products/services

Seek opportunities for growth within existing accounts

Work closely with the Sales, Product, Contributor Relations, and Marketing teams to ensure client feedback and insights are incorporated into product development and customer experience strategies

Collaborate with our Support teams to ensure seamless transitions and resolution of any issues

Share best practices and insights within the Customer Success organisation to continuously improve processes and strategies

Qualification

Customer SuccessAccount ManagementFinancial Markets KnowledgeMicrosoft OfficeCRM ToolsCommunication SkillsProblem-Solving SkillsGoal DrivenInterpersonal Skills

Required

Bachelor's degree or equivalent experience

2+ years of experience in Customer Success, Account Management, or a related customer-facing role

Experience working with Financial Institutions (Asset Managers, Hedge Funds, Investment Banks, Private Equity, etc.)

Business knowledge of Financial Markets and the Buy Side Industry

Strong Microsoft Office skills – Word, Excel (pivot tables, Vlookup etc)

Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams

Goal Driven Individual with the ability to meet internal and external deadlines

Ability to prioritize tasks and manage multiple client requests

Strong problem-solving skills and a proactive approach to addressing client challenges

Experience with CRM tools (e.g., Salesforce, HubSpot) and client success platforms

A customer-centric mindset with a passion for helping clients succeed

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.