HCA Healthcare · 16 hours ago
Office Specialist
Colonial Heights, VA
Full-time
Onsite
Entry Level
1+ years expHCA Healthcare is committed to caring for patients with purpose and integrity. They are seeking an Office Specialist to handle incoming calls, verify insurance, update patient demographics, and manage patient records to enhance the patient experience.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Answers all incoming phone calls (customer and/or informational) promptly and courteously, respond to all voice mail messages and redirect all incoming phone calls to the appropriate person (if applicable)
Navigates payer systems and websites to determine coverage and patient financial responsibility
Assesses potential for Charity status for patients and navigates patient through application process
Verify insurance and determine patient financial responsibility
Collects Co-pays appropriately
Updates patient demographics (i.e. patient address, phone numbers)
Obtains and/or insures Pre-Authorization/Medical Necessity for procedures
Run State license check and OIG sanctions check on undefined providers, relay documentation
Using Center’s various IT systems, schedules, re-schedules and registers patients for procedures
Appropriately manage release of information to providers and patients
Run day-end reports from Meditech for unresolved items
Access patient records and provides for HIPAA compliant release of PHI
Scan, file and manage paper documentation
Fax or phone results as indicated
Provide appropriate patient preparation material and instructions and log dispensing
Sort incoming mail
Processes various correspondence including credit card payments and sets up payment plans
Problem-solves to provide best patient experience even in the presence of barriers
Performs other related work as assigned by immediate supervisor
Coordinates and/or participates in the orientation and training of new staff under the guidance of the Center Director
Other duties as assigned
Qualification
Required
High School Diploma or GED required
Knowledge of data entry techniques
Ability to learn various IT platforms to accomplish duties
Ability to understand and explain health insurance benefits
Ability to communicate effectively with patients, referrers, insurance providers, billing offices
Ability to use computer, 10 key calculator, fax machine, and photocopier
Skill in organization
Skill in establishing and maintaining effective working relationships with other staff members, referral sources and patients
Ability to maintain confidentiality
Integrity
Preferred
One year of customer service experience, medical environment involving patient registration and application of health plan benefits
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
2025-12-31
2025-12-26
2025-12-24
Company data provided by crunchbase