Truist · 3 weeks ago
Client Care Servicing Specialist-ASC Small Business
Arlington, TX
Full-time
Onsite
Entry Level
1+ years expTruist Bank is seeking a Client Care Servicing Specialist to provide exceptional client service and support. The role involves handling routine inquiries, resolving client issues, and educating clients on banking products while ensuring compliance with policies and regulations.
BankingFinanceFinancial Services
Responsibilities
Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values
Investigate and provide resolution to clients’ requests to Care Center, branches and other lines of business, requiring use of one specialty (e.g. business care, card, loan servicing)
Utilize a consultative approach to resolve client issues through educating the clients of bank products and services
Identify and escalate, as necessary, bank errors and regulatory concerns that pose a risk to the bank
Inform and educate clients on their self-service options through various Truist technologies to improve their individual banking experience
Follow established policies, procedures, guidelines, regulations, and laws to protect both our clients and Truist from any unnecessary risk
Embrace ongoing personal and professional growth and development by participating in required and voluntary educational opportunities, business resource group (BRG) activities and other work-related activities
Qualification
Required
High School diploma, or equivalent education and related training or experience
One year of client servicing work experience (call center, retail, hospitality, medical, etc.)
Proficiency in computer applications (e.g. Windows, Microsoft Office), technical skills, interpersonal abilities, problem-solving skills and ability to work efficiently across multiple platforms
Proficiency in written and verbal communications (including grammar and spelling)
Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act
Preferred
Prior experience working in a call center or high volume/fast-paced work environment
Prior experience in a client-facing role
Background in supported departments and/or products
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
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