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TELUS Health · 1 day ago

Senior Business Analyst (Remote)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

TELUS Health is empowering every person to live their healthiest life. The Senior Business Analyst serves as a subject matter expert within the Defined Benefit Operations team, responsible for performing and reviewing complex pension benefit calculations and collaborating with cross-functional teams to enhance system capabilities and ensure high-quality service delivery for clients.

Electronic Health Record (EHR)Health CareMedicalTelecommunications

Responsibilities

Perform and review complex Defined Benefit calculations, including late retirements, QDROs, RMD, and non-routine scenarios

Interpret and apply plan provisions, regulatory requirements, and administrative practices to ensure accurate calculations

Support issue resolution by researching discrepancies, identifying root causes, and recommending corrective actions

Partner with cross-functional teams to improve calculation accuracy, operational efficiency, and client satisfaction

Provide coaching, training, and technical guidance to junior staff

Assist with audit requests, compliance activities, and ongoing quality control

Ability to take on a supporting role with projects or special assignments

Qualification

Defined Benefit calculationsExcelRelational database queriesClient service experienceDefined Benefit products knowledgeCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skillsAttention to detailAdaptability

Required

Bachelor's degree in Business Administration or a relevant field; or equivalent work experience required

In-depth knowledge of Defined Benefit products and services required

Strong knowledge of Excel and relational database queries is required; including the proven ability to work with large files requiring formatting, formulas, links, etc., and being able to solve problems with data through spreadsheet applications

Computer proficiency with Microsoft business application software required

Strong math aptitude and high attention to detail required

Excellent communication skills required; including the proven ability to effectively communicate with internal and external parties

Strong interpersonal skills and ability to partner with other areas; including creative problem-solving skills, analytical and negotiation skills

Strong organizational skills, including the ability to prioritize work under tight deadlines

Ability to multi-task in a fast-paced environment and handle requests in a confidential and professional manner

Must be self-motivated, adaptable, and flexible

Preferred

3+ years of industry experience in retirement, group benefits administration, insurance, or Human Resources consulting preferred

5+ years of client service experience preferred

Exposure to Defined Contribution and non-qualified knowledge is a significant asset

Project coordination or management experience is an asset

Involvement in plan design changes or major transitions, such as mergers, plan freezes, conversions, or system migrations

Advanced data analytics or reporting skills, such as building executive-level dashboards or trend analysis around calculation errors or participant outcome

Company

TELUS Health

Glassdoor3.8

TELUS Health specializes in telehomecare, electronic medical records, consumer health, benefits, and pharmacy management. It is a sub-organization of TELUS.

Founded in 1998

Montréal, Quebec, CAN

5001-10000 employees