MSC Industrial Supply Co. · 1 month ago
HR Service Center Representative
Melville, NY
Full-time
Onsite
Entry Level
$24/hr - $30/hr
2+ years expMSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. The HR Service Center Representative is responsible for providing timely and accurate service to customers by processing HR status changes and assisting with various HR programs and services.
HardwareIndustrialManufacturingSalesSupply Chain ManagementWholesale
No H1B
Responsibilities
Uses procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving associate/manager inquiries
Communicates and Shares Human Resources and other related, policies, procedures, and guidelines
Responds to all inquires as it relates to Human Resources including outside vendor requests
Conducts frequent review of Guidelines, Policies, Procedures to identify steps needed to answer customer inquiries
Maintains Standard Operating Procedures Documentation, Quick Reference Guides, and Knowledge Base articles
Completes Unemployment verification and information requests
Completes transactions in MyMSC, keeping records up to date
Creates and manages Positions using Position Management in Employee Central
Processes new hires via Manage Pending Hires screen in Onboarding system
Guides hiring managers and new hires through the on-boarding process
Forwards associate inquiries to functional specialists with in-depth functional knowledge
Forwards associate inquiries to third party vendors/outsourced providers
Recognizes and escalates any unusual events or consistent problems within the system
Support Audit processes as necessary
Responds to all questions/issues submitted through HR Service Now Portal and responds timely
Assists in processing invoices and running of reports
Distributes and monitors daily/weekly reports
Communicates with associates verbally and through chat in a professional and friendly manner
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose
Perform other related duties as assigned, including but not limited to testing and reporting
Qualification
Required
High School diploma or GED equivalent
Ability to consistently deliver high quality customer service in a professional manner
Excellent verbal and written communication; ability to develop and deliver verbal and written communications which convey complex information in a simple, easily understandable manner
Strong attention to detail
Strong problem-solving and troubleshooting abilities
Ability to navigate computerized data entry system or other relevant applications
Acts honestly and professionally; ability to handle confidential and sensitive information
Ability to identify and analyze issues based on data or available information
Ability to maintain patience, commitment, and effectiveness when challenged by difficult situation
Eligible to work in the U.S
Preferred
Two years of experience in a Human Resources role preferred
Benefits
Dynamic healthcare plans
Generous 401K and stock purchasing programs
Tuition reimbursement opportunities
Paid time away for holidays, vacations, and illness
Company
MSC Industrial Supply Co.
MSC Industrial Supply Co.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1995-12-05IPO
Leadership Team
Erik Gershwind
Chief Executive Officer
Martina McIsaac
President and Chief Operating Officer
Recent News
2026-01-07
MarketScreener
2025-11-11
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