FIFA World Cup 2026™ - Canada, Mexico and the United States · 4 hours ago
Supervisor, Transport Client Services Guests, FIFA World Cup 2026
Miami, FL
Contract
Onsite
Mid, Senior Level
2+ years expFIFA World Cup 2026™ is a major sporting event organization, and they are seeking a Supervisor for Transport Client Services to oversee daily VIP/VVIP transport operations. The role involves managing drivers, coordinating transport services, and ensuring seamless service for FIFA Guests during the tournament.
Sports
Responsibilities
Manage daily transport operations for VIP/VVIP Guests and dedicated fleet vehicles
Serve as the main point of contact for Guest Operations (GOP) for transport requests and issue resolution
Coordinate with GOP, SLO, and Logistics to confirm daily vehicle and driver schedules
Ensure drivers understand movements, timings, and protocols
Oversee driver readiness, vehicle cleanliness, fuelling, maintenance coordination, and break schedules
Ensure adherence to all transport policies, procedures, and bubble-to-bubble movement requirements
Ensure Guest load zones remain available and properly managed
Oversee stadium operations including load zones, vehicle flows, and parking for all client groups
Manage transport crew at VIP hotels: scheduling, welfare, performance, and training
Respond to operational issues and incidents quickly and effectively
Ensure all transport signage and infrastructure is installed, functional, and maintained
Support planning and preparation of operational guides, driver materials, and SOPs
Participate in planning meetings; provide updates on staffing, fleet readiness, and risks
Review and update daily schedules, fleet allocations, and reservations in internal systems
Maintain accurate operational logs, reports, and metrics for internal dashboards
Prepare incident reports, daily summaries, and escalation notes for the Client Services Manager
Coordinate information flow between hotel, stadium, and HQ operations teams
Support accreditation, onboarding, and training preparation for staff and drivers
Participate in TOC/HQ shifts during tournament time as required
Qualification
Required
Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position
Minimum of two (2) years transport work experience: preferably within the major football or sport event, or one (1) year of experience as a Client Transport Manager or similar role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.)
Experience of working with Workforce, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly
Experience working in multi-functional event organisations and in dynamic and fast paced environments
Experience of event transport planning including bus operations
Experience leading a team and proven project delivery experience
Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties
Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation
Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills
Excellent project management skills with an ability to prioritise tasks and coordinate activities
Detail orientated and solution focused
Excellent written English skills with relevant skills to produce quality, high-standard documents
Good knowledge of administration and management principles
Ability to prioritise client's needs, authority requirements and FIFA regulations
Highly collaborative and a team player
Ability to work well under pressure and adapt appropriately in a calm and professional manner
Flexibility when faced with ambiguity or constant change
Positive attitude, patience, and persistence
Inter-cultural competence and sensitivity
Displays the highest levels of integrity and commitment
Fluent in English (written and spoken)
Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Preferred
Experience and knowledge of Workforce transport requirements is an advantage
Spanish and/or French proficiency is a plus
Company
FIFA World Cup 2026™ - Canada, Mexico and the United States
The FIFA World Cup 26™ will be 23rd edition of the tournament - the first to feature 48 teams and three host countries: Canada, Mexico and the United States.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Emilio Casillas
Recruitment and Workforce Partner
Jurgen Mainka
Chief Tournament Officer México, FIFA World Cup 2026
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