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Marriott International · 3 weeks ago

Group Housing Billing Coordinator

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

Marriott International, Inc. is a leading hospitality company dedicated to providing exceptional service. The Group Housing Billing Coordinator role involves assisting hotel group guests with housing and billing needs to ensure successful events, managing reservations, and maintaining compliance with company policies.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Assist hotel group guests to ensure a successful event by being the housing and billing contact from pre-arrival through departure; providing excellent service and hospitality following the brand guidelines

Process all reservation requests, changes, and cancellations received by phone, fax, or mail

Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate

Explain guarantee, special rate, and cancellation policies to callers

Accommodate and document special requests

Set-up proper billing accounts (i.e. share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies

Prepare, review, and issue bills, invoices, and account statements according to company procedures

Provide excellent service to both internal and external customers

Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s)

Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill

Follow all company and safety and security policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information and protect company assets

Report all accidents, injuries, and unsafe work conditions to the manager

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation

Speak with others using clear and professional language; answer telephones using appropriate etiquette

Prepare and review written documents accurately and completely; read and visually verify information in a variety of formats

Comply with quality assurance expectations and standards

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of employees

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

Qualification

Billing processingReservation managementCustomer serviceCommunication skillsTeam collaboration

Preferred

High school diploma or G.E.D. equivalent

Less than 1-year related work experience

No supervisory experience

None

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)