Adobe · 6 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Senior Level
$100K/yr - $184K/yr
5+ years expAdobe is a company focused on changing the world through digital experiences. They are seeking a Document Cloud Customer Success Manager to partner with customers, drive adoption of Document Cloud solutions, and ensure customers realize their full value from Adobe's products.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Build strong customer partnerships by understanding their goals and ensuring meaningful value from Adobe solutions
Lead successful adoption of Document Cloud products, helping customers achieve their key outcomes
Collaborate with Account Managers to uncover growth opportunities, mitigate risk, and drive account health
Develop deep expertise across the Document Cloud suite and serve as a trusted product advisor
Deliver compelling, executive-ready presentations and narratives that resonate with customers
Partner cross-functionally with Sales, Solutions Consulting, Product Marketing, Support, and others to ensure smooth launches and strong adoption
Own the customer journey across adoption, expansion, and retention
Gather insights, identify trends, and share recommendations with product teams to drive innovation
Manage low-touch accounts through scalable programs and digital engagement motions
Qualification
Required
5+ years of experience in sales or customer success, ideally in technology and with Document Cloud products
Strong track record of resolving complex customer challenges and getting results
Demonstrated success meeting sales or success targets
Trusted advisor attitude with experience identifying business value and expansion opportunities
Self-starter with a collaborative, proactive approach
Bachelor's degree or equivalent experience
Resourceful: Effective at prioritizing, multitasking, and navigating fast-paced environments
Communicative: Strong storyteller with excellent presentation and interpersonal skills
Influential: Skilled at building relationships, managing complex organizations, and driving collaboration
Engaging: Confident leading executive-level conversations and facilitating impactful meetings
Flexible: Willing to travel up to 50% to engage with customers in person
Benefits
Short-term incentives are in the form of sales commission plans.
Short-term incentives are in the form of the Annual Incentive Plan (AIP).
Certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
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