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Siemens · 6 days ago

Internal Services Operator

Austin, TX

Full-time

Hybrid

Mid Level

3+ years exp

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. They are seeking a motivated Internal Services Operator to provide remote diagnostics and troubleshooting assistance for field technicians and end-users at locations with installed Energy Management Systems.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Provide remote diagnostics and troubleshooting assistance over the phone for field technicians and/or customer dispatched technicians

Provide remote technical support for end-users at locations with installed Energy Management Systems

Be responsible for technical analysis and troubleshooting of EMS (energy management system), validation and configuration of new installations, and supporting clients’ third party vendors

Ensure persistent connectivity to remote servers

Maintain exemplary attendance and punctuality

Adjust effectively to work within new work structures, processes, requirements, or cultures

Make customers and their needs a primary focus of one’s actions; develop and sustain productive customer relationships

Deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits

Actively appreciate and include the diverse capabilities, insights, and ideas of others and work effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations

Set high standards of performance for self; assume responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Qualification

Technical customer serviceEnergy Management SystemsMicrosoft Office SuiteLinuxEffective listening skillsPhone etiquetteMulti-tasking capabilities

Required

High School Diploma and 3 years of technical customer service

Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Must be able to demonstrate: Phone etiquette

Ability to speak and write clearly and accurately

Proficiency in typing and grammar

Knowledge of relevant software computer applications and equipment

Knowledge of customer service principles and practices

Effective listening skills

Multi-tasking capabilities

Experience with the Microsoft Office Suite

Typical work hours are between 7AM and 7PM, however, you must be able to work second shift and weekends when required

Have exemplary attendance and punctuality

Maintain effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures

Make customers and their needs a primary focus of one's actions; develop and sustain productive customer relationships

Deal effectively with others in antagonistic situations, use appropriate interpersonal styles and methods to reduce tension or conflict

Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits