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Invisible Technologies · 16 hours ago

Senior Technical Engagement Manager, U.S. Public Sector

DC-Baltimore Area

Full-time

Hybrid

Senior Level

$145K/yr - $188K/yr

5+ years exp

Invisible Technologies is an AI company that specializes in structuring data and automating workflows. The Senior Technical Engagement Manager will support programs for the U.S. Department of Defense, acting as a primary technical liaison and leading the delivery of AI-enabled solutions to enterprise clients.

Data Center AutomationInformation TechnologyProductivity ToolsProject Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Act as the primary technical liaison, translating client needs and complex business problems into clear, measurable, AI-enabled solutions

Lead the end-to-end delivery of simultaneous technical engagements, from kickoff to post-deployment optimization, managing project progress, risks, and dependencies

Guide enterprise clients through the integration of our AI platform with their data and systems, ensuring adherence to relevant security and compliance frameworks

Collaborate with internal and external stakeholders, facilitating workshops, training, and onboarding to align technical and nontechnical teams on goals, timelines, and deliverables

Document and share best practices, reusable solutions, and integration playbooks to scale knowledge across the organization

Identify and advocate for product enhancements and new use cases based on client feedback and evolving needs

Maintain a deep sense of ownership over customer success, constantly seeking ways to deliver more value, whether through internal advocacy, platform expansion, or strategic upselling

Qualification

AI/ML understandingCustomer successProject managementDefense industry experienceSaaS solutionsStakeholder managementTechnical consultingAgile delivery experienceModel governance knowledgeCloud certificationsRelationship-buildingCommunication skills

Required

Active U.S. Department of War Secret Clearance or higher

Experience in defense, intelligence, or other regulated industries (e.g., healthcare, finance) using AI/ML

5+ years in customer-facing roles: Proven track record in managing complex, multi-stakeholder engagements, whether that's in customer success, project management, or consulting

Experience managing external and internal stakeholders in the defense industry or public sector with an emphasis on SaaS, AI, or data driven solutions. Comfortable partnering with diverse stakeholders from C-Suite, General/Flag Officers to technical experts

Relationship-building: A significant portion of the role involves building trust with clients and partners. You should be skilled at maintaining strong relationships, managing expectations, and ensuring that customers feel supported throughout the lifecycle of their engagement

Technical fluency in AI/ML or Data Solutions: You don't need to be a data scientist, but having a general understanding of AI/ML concepts is key. You'll be working alongside technical teams, so the ability to understand data workflows, model development, and the basic principles of machine learning will enable you to communicate effectively and ensure the solutions meet client needs