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Zurich Insurance · 4 weeks ago

Senior Claims Administrator

Schaumburg, IL

Full-time

Hybrid

Mid, Senior Level

$20.38/hr - $28.02/hr

3+ years exp

Zurich Insurance is currently looking for a Senior Claims Administrator to work out of Schaumburg, IL. The Senior Claims Administrator is responsible for administrative responsibilities for the Claims organization and will assist with the coordination and monitoring of the team’s work to improve overall productivity and quality.

Financial ServicesInsuranceProductivity Tools

Comp. & Benefits

No H1B

Responsibilities

Monitors and audits administrative tasks by reviewing work performed to improve overall quality

Assists management by evaluating, assigning, and monitoring workflow to ensure timely work completion and teamwork

Acts as a subject matter expert and assists with training for new employees, as well as ongoing training as needed for team members

Periodically reviews processes within the team to assess efficiency and consistency; makes suggestions for improvements

Processes multiple administrative tasks; completes assigned work within established standards for timeliness and accuracy

Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to business partners and escalates inquiries appropriately

Applies knowledge of complex operational best practices and procedures to daily activities

Identifies and resolves problems by referring to procedural documentation and reference materials

Provides prompt, courteous, and high-quality work in response to management direction

Other administrative tasks, as assigned

Qualification

Claims AdministrationInsurance KnowledgeMS OfficeWorkflow OptimizationCollaboration SkillsCommunication Skills

Required

Associates degree and 3 or more years of experience with Insurance and/or customer service knowledge

High School Diploma or Equivalent and 5 or more years of experience with Insurance and/or customer service knowledge

Experience with MS Office

Preferred

Claims Administration and Operations experience

Broad knowledge of multiple Claims administrative functions and best practices

Ability to optimize workflows through simplification

Strong collaboration and communication skills with business partners and peers

Benefits

Short-term incentive bonuses

Merit increases

Company

Zurich Insurance

Glassdoor4.2

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Founded in 1872

Zürich, Zurich, CHE

10001+ employees