Evolent · 1 day ago
SaaS Administrator, Enterprise Applications
United States
Full-time
Remote
Mid Level
$88K/yr - $105K/yr
3+ years expEvolent partners with health plans and providers to achieve better outcomes for people with complex health conditions. The SaaS Administrator is responsible for managing the full lifecycle of SaaS applications across the organization, ensuring compliance and optimizing usage to maximize business value.
Health CareHospitalInformation Technology
Responsibilities
Manage the SaaS life cycle: discover SaaS usage, manage SaaS configuration policies, optimize SaaS entitlements, automate SaaS-related employee onboarding and offboarding processes, measure and publish reports on SaaS usage and costs for IT leadership
Collaborate with digital workplace engineering & security teams to establish and document SaaS configuration, security controls, compliance requirements and processes to continually identify vulnerabilities in configuration and noncompliant usage of SaaS apps
Administer and optimize Atlassian platforms (Jira, Confluence, Statuspage, Jira CMDB, JSM Operations, Atlassian Analytics), including migrations, workflow analysis, automation, and integration of third-party apps
Integrate SaaS and enterprise platforms to enable and streamline IT processes (e.g., ITSM, IAM, ITAM) and business workflows, facilitating tool adoption by understanding stakeholder requirements, managing implementations, and conducting testing and User Acceptance Testing (UAT)
Produce usage reports and perform system health checks
Engage with vendors’ support teams to resolve platform issues
Create and communicate knowledgebase articles to support IT staff and minimize support overhead
Ensure that the needs of all customers are met accurately and in a timely fashion, as documented in team Service Level Agreements (SLAs)
Continue to improve technical expertise through research and identification of new processes and technical alternatives to resolve problems and/or implement continuous improvement
Adhere to and advocate all requirements of IT Privacy and Security Policies and Procedures
Participate and contribute to project and team meetings. Transfer knowledge, share expertise, and continuously mentor and collaborate with other members of the team
Qualification
Required
Bachelor's degree in IT or related field
3+ years of experience in IT operations, SaaS administration, and supporting datacenter and cloud-based Atlassian applications (Jira, Confluence, Crowd)
Strong analytical, problem-solving, collaboration, and documentation skills
Familiarity with ITSM, IAM, CMDB systems
Experience working with audit, privacy, and security requirements, including SOC2, and HIPAA
Ability to work in a dynamic environment, including the ability to manage and prioritize tasks while maintaining a service-oriented work ethic
Must be very detail-oriented, organized and able to work independently to support multiple complex projects simultaneously in a fast-paced environment
Experience with automation/scripting tools (e.g., PowerShell, Bash, Python) is preferred
Ability to learn new technologies and explain technical issues to diverse audiences is preferred
Relevant certifications, such as ITIL® Foundation Certification and Atlassian cloud certifications, are preferred
Preferred
Experience with automation/scripting tools (e.g., PowerShell, Bash, Python)
Ability to learn new technologies and explain technical issues to diverse audiences
Relevant certifications, such as ITIL® Foundation Certification and Atlassian cloud certifications
Benefits
Comprehensive benefits (including health insurance benefits)
Company
Evolent
Evolent partners with health plans and providers to achieve better outcomes for people with complex health conditions.
1001-5000 employees
H1B Sponsorship
Evolent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (16)
2023 (22)
2022 (15)
2021 (17)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$1.17BKey Investors
TPG Growth
2025-08-19Post Ipo Debt· $145M
2023-12-05Post Ipo Debt· $350M
2022-08-11Post Ipo Equity· $125M
Leadership Team
Sarah Alexander
Vice President, Strategic Accounts
Recent News
2026-01-06
2026-01-03
2025-12-22
Company data provided by crunchbase