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Luxury Presence · 1 day ago

Manager, Digital Client Success

Austin, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Luxury Presence is the leading growth platform for high-performing real estate agents, and they are seeking a Manager, Digital Client Success to lead a team focused on enhancing client engagement through digital strategies. The role involves overseeing digital client engagement, driving retention and growth, and collaborating with various teams to improve client experiences.

AdvertisingReal Estate

Responsibilities

Hire, coach, and mentor a high-performing team of DCSMs, including App and Webinar specialists

Oversee 1:many engagement strategies including performance check-ins, group calls, webinars, and in-app engagement

Own digital client engagement channels such as in-app messaging, client education emails, and automated touchpoints

Partner with your team to identify upsell opportunities, guide renewal strategies, and ensure smooth handoffs to Sales

Streamline tools, workflows, and processes to maximize efficiency in a high-volume client environment

Ensure consistent delivery of education on SEO, digital marketing, and Luxury Presence products

Monitor KPIs such as client engagement, upsell handoffs, CSAT, GRR, and digital adoption

Partner with Marketing, Product, Sales, and Engineering to align digital success strategies with product enhancements, campaigns, and platform innovations

Lead your team and clients through new initiatives, tools, and processes

Qualification

Digital marketingClient retention strategiesSEOSalesforcePendoHubspotTeam leadershipData-driven insightsCoachingEmpathyCommunicationCollaboration skillsAdaptability