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Express Employment International · 4 weeks ago

Bank Teller / Customer Service Representative

Marshfield, WI

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Express Employment Professionals is seeking a dedicated and personable Bank Teller / Customer Service Representative to join their financial institution. In this role, you will provide exceptional customer service while efficiently handling banking transactions, managing cash flow, and assisting clients with their financial needs.

Staffing & Recruiting

Responsibilities

Perform daily cash handling duties including deposits, withdrawals, and cash exchanges with precision and adherence to security protocols

Process a variety of banking transactions such as debits and credits, check cashing, and account transfers using financial software

Provide excellent customer service by addressing inquiries, resolving issues, and offering tailored financial solutions

Assist customers with account management tasks including opening new accounts, updating information, and closing accounts when necessary

Identify opportunities for upselling banking products such as savings accounts, loans, or credit cards to meet customer needs

Conduct basic math calculations accurately for transaction processing and account balancing

Detect and prevent potential fraud by monitoring suspicious activities and adhering to security procedures

Support loan origination processes by collecting documentation, verifying information, and processing loan applications

Collaborate with team members to ensure smooth cash management and accurate record keeping

Maintain compliance with banking regulations and internal policies at all times

Engage in relationship management efforts to foster long-term client loyalty through personalized service

Qualification

Banking operationsFinancial software proficiencyFraud prevention methodsFinancial sales techniquesCustomer relationship managementRetail math competencyCash handlingInterpersonal skillsOrganizational skillsAttention to detailWork under pressure

Required

Proven experience in banking or retail customer service roles, preferably as a teller or similar position

Strong knowledge of financial sales techniques and customer relationship management strategies

Familiarity with fraud prevention and detection methods within a banking environment

Basic understanding of loan processing and origination procedures

Proficiency in financial software applications and familiarity with 10 key typing for efficient data entry

Excellent interpersonal skills with the ability to communicate clearly and professionally across diverse audiences

Competency in retail math, cash handling, debits & credits, and general cash management principles

Ability to perform basic math calculations accurately under pressure

Strong organizational skills with attention to detail for maintaining accurate records

Ability to work effectively in a fast-paced environment while adhering to security standards

Company

Express Employment International

Glassdoor3.8

Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.

Founded in 1983