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Luxury Presence · 2 days ago

Senior Manager, Client Success

Austin, TX

Full-time

Hybrid

Senior Level

5+ years exp

Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The Senior Manager, Client Success will lead a team of Client Success Managers to enhance client satisfaction, retention, and business outcomes through strategic leadership and operational excellence.

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Responsibilities

Hire, coach, and mentor a high-performing team of Client Success Managers

Drive strategies that improve client satisfaction, retention, and expansion

Support client escalations while empowering CSMs to manage challenges effectively

Streamline processes, tools, and workflows to enable consistent delivery of client outcomes

Lead projects that enhance team efficiency and scale performance

Provide onboarding and ongoing development opportunities for CSMs to maintain high standards of client service and client-first practices

Leverage NPS, CSAT, GRR, and other metrics to identify trends, inform strategy, and provide leadership with transparency into team performance

Partner with cross-functional teams—including Sales, Product, Marketing, and SEO—to ensure integrated client strategies and align on priorities

Guide the team through organizational or process changes, ensuring smooth adoption and minimal disruption to client service

Partner with CSMs to drive renewal and upsell strategies, joining client calls as needed to expand client value, secure revenue growth, and maintain trust