Stitch Fix · 12 hours ago
Product Manager, Client Support
United States
Full-time
Remote
Mid, Senior Level
$127K/yr - $212K/yr
5+ years expStitch Fix is the leading online personal styling service that helps people discover styles they love. They are seeking a highly motivated Product Manager to own the vision, strategy, and execution for their core Client Support tools and channels, aiming to enhance the client support experience through innovative internal tooling and AI integration.
ApparelE-CommerceFashionRetail
Responsibilities
Own the Client Support Tooling Ecosystem: Define and drive the long-term product strategy and roadmap for our agent platform, Kingmob, focusing on minimizing friction, increasing productivity, and empowering agents to resolve client issues efficiently
Optimize Client Contact Channels: Lead the product strategy for our customer-facing contact surfaces, including help desk, messaging, and AI bot partners, focusing on deflection, automation, and channel integrity
Drive Strategic Outcomes: Translate complex operational and agent problems into clear, prioritized product requirements and measurable outcomes (OKRs) that directly impact operational excellence and client experience improvements
Discovery and Prioritization: Practice strong product discovery, leveraging quantitative data (contact metrics, usage analytics) and qualitative insights (agent feedback, user research) to identify the highest-impact problems to solve
Cross-Functional Readiness: Act as the primary liaison and partner between the CS Operations team and other Stitch Fix Product Managers. Ensure the CS organization is prepared with the necessary tools and information for all new external feature launches, acting as a crucial operational bridge
Execution Leadership: Partner closely with the Engineering team to guide the development process, write clear user stories, manage the backlog, and drive successful, on-time product releases
Qualification
Required
5+ years of Product Management experience, with a proven track record of owning and scaling internal tooling, third party SaaS platforms, or customer service technology (e.g., CRM, Help Desk, Bot platforms)
Deep empathy for the agent experience and a strong understanding of how internal tools directly impact operational efficiency, labor costs, and downstream client outcomes
Exceptional analytical skills, with the ability to interpret complex operational data (AHT, CSAT, Deflection Rate, Utilization) to define success metrics and inform prioritization decisions
Sufficient technical fluency to partner effectively with engineering teams, understand system architecture limitations, and manage complex integrations (e.g., APIs for contact center software, bot frameworks)
An exceptional communicator who can articulate a clear product vision, influence stakeholders at all levels (from agents to VPs), and manage competing priorities across a large, cross-functional organization
BA/BS degree or equivalent experience
Benefits
Medical
Dental
Vision
Equity
Annual bonus
Comprehensive compensation packages
Inclusive health and wellness benefits
Company
Stitch Fix
Stitch Fix is a personal styling platform that delivers curated and personalized apparel and accessory items for women.
1001-5000 employees
H1B Sponsorship
Stitch Fix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (18)
2023 (17)
2022 (45)
2021 (34)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$54.35MKey Investors
Benchmark
2017-11-17IPO
2017-11-09Series Unknown· $11.85M
2014-06-10Series C· $25M
Leadership Team
Katrina Lake
Founder, CEO --> Executive Chairperson
Matt Baer
Chief Executive Officer
Recent News
Retail Dive
2025-12-24
2025-12-11
Company data provided by crunchbase