Lumafield · 2 hours ago
Customer Success Manager - Packaging
Boston, MA
Contract
Onsite
Senior Level, Lead/Staff
8+ years expLumafield is a company founded in 2019 focused on upgrading manufacturing through advanced technology. They are seeking a Customer Success Manager to manage customer relationships, ensure business value from products, and drive revenue growth by partnering with customers throughout their lifecycle.
HardwareManufacturingMedical DeviceSoftware
Responsibilities
Own the relationships, revenue, contracts, and outcomes associated with your accounts
Partner with customer engineering, quality, and operations teams to identify opportunities to improve product quality, accelerate root cause analysis, or achieve efficiencies in engineering
Serve as the primary point of contact and trusted advisor for your customers
Build strong customer relationships through purposeful, outcome-focused engagement
Project manage delivery and adoption of Lumafield’s technical solutions
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Uncover upsell, cross-sell, and new use case opportunities to expand product usage
Help build and scale internal processes, templates, and best practices
Qualification
Required
Engineering B.S. degree or equivalent technical experience
8+ years of working experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
Excellent verbal and written communication that flexes to be effective across levels of an organization
Expertise in packaging development and/or production, primarily for the CPG industry
Commercial business exposure and interest, including understanding of budget cycles and planning
Ability to independently create and deliver executive level presentations
Extremely organized and are ready to dive head first into a rapidly scaling startup environment
Preferred
MBA or equivalent business experience
Quality Control experience in CPG/ packaging manufacturing
Benefits
Competitive cash and equity compensation
Health & wellness stipend
401k
Parental leave
Flexible PTO
Commuter benefits
Company wide events
Company
Lumafield
Lumafield develops industrial computed tomography (CT) solutions for non-destructive testing and inspection for engineers.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$192.5MKey Investors
Silicon Valley BankAlumni VenturesSpark Capital
2025-11-20Debt Financing· $50M
2025-03-13Series C· $75M
2024-06-01Series B
Leadership Team
Eduardo Torrealba
Co-Founder&CEO
Andreas Bastian
Co-founder, Head of Product
Recent News
Venture Capital
2025-11-21
vcnewsdaily.com
2025-11-21
2025-11-20
Company data provided by crunchbase