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Arlo Technologies, Inc. · 2 weeks ago

Customer Care Revenue Program, Senior Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $150K/yr

10+ years exp

Arlo Technologies, Inc. is dedicated to delivering innovative security solutions that exceed customer expectations. The Senior Customer Care Revenue Programs Manager will lead initiatives to drive service revenue growth and subscriber retention through strategic program management.

ElectronicsRetailSecurity

Growth Opportunities

Responsibilities

Develop and execute initiatives that reduce churn, increase subscriber retention, and drive incremental revenue through Customer Care channels

Design and manage test-and-learn programs to identify opportunities for ARR growth and optimize conversion strategies

Track, forecast, and report on revenue performance for care-driven programs; provide actionable insights to leadership

Create proactive care programs that anticipate customer needs and drive engagement and upsell opportunities

Partner with Product, Marketing, Business Operations, and Global Care teams to define requirements and deliver programs aligned with business objectives

Lead global rollout of revenue-generating service programs from pilot to scale

Own the end-to-end customer journey for service programs, identifying friction points and implementing solutions to improve ARR and Customer Experience metrics

Optimize care technology and processes to support revenue initiatives, including system migrations and digital transformation projects

Maintain program schedules, milestones, and communication plans to ensure timely delivery and stakeholder alignment

Foster an agile, data-driven approach to program execution; iterate quickly based on performance metrics and customer feedback

Contribute to care model excellence through quality monitoring, training, and collaboration with product and R&D teams

Qualification

Customer CareProgram ManagementSubscription RevenueAnalytical SkillsAgile ToolsProject ManagementEntrepreneurial MindsetCollaboration SkillsCommunication Skills

Required

Bachelor's degree in Business, eCommerce, or related field; MBA preferred

10+ years of experience in Customer Care, Program Management, or related roles in high-growth environments

Proven experience with subscription programs, service revenue, and/or membership programs required

Demonstrated success in growing subscription revenue and improving subscriber retention

Experience with subscription and payment platforms a plus

Strong analytical skills with experience in forecasting and performance measurement (ARR, retention, AOV, hardware sales)

Exceptional collaboration and communication skills; ability to influence geographies and business units

Experience with project management and agile tools (JIRA, Confluence)

Entrepreneurial mindset with ability to thrive in a fast-paced, evolving environment

Benefits

Bonus

Equity

Full range of benefits

Company

Arlo Technologies, Inc.

We are a passionate and diverse group of thought leaders, creators, and developers across all disciplines dedicated to changing how people protect and connect with the people and things they love.

Founded in 2018

Carlsbad, California, USA

201-500 employees