Apply on Employer Site

The California State University · 2 weeks ago

Program Coordinator (Student Services Professional II), Office of Black Student Success

San Bernardino, CA

Full-time

Onsite

Entry, Mid Level

$5,083/mo - $7,228/mo

2+ years exp

California State University is committed to promoting student success through various initiatives. The Program Coordinator will provide advising, mentorship, and support to students affiliated with the Office of Black Student Success, focusing on enhancing student retention and engagement through various programs and resources.

EducationHigher EducationUniversities

Culture & Values

No H1B

Responsibilities

Provide advising and support to students affiliated with the Office of Black Student Success (OBSS) through individual and group meetings, activities, and events. Utilize foundational interviewing and counseling techniques to support student growth and development

Promote student retention by assessing student needs and connecting them with relevant CSUSB resources, including financial aid, scholarships, academic advising, Career Services, internships, Basic Needs, research opportunities, Health Services, CAPS, and community services

Encourage student engagement by recommending programs, services, and activities that align with academic and personal development goals

Serve as a liaison and maintain collaborative relationships with students, faculty, and on- and off-campus partners to support OBSS initiatives

Collaborate with Recruitment and Admissions to deliver presentations to K–12 students and families, with the goal of increasing Black student enrollment and engagement

Work with the Director to strengthen peer mentoring for Black students and support the development of a faculty-student mentoring program, including design, outreach, pairing, and ongoing support

Utilize institutional platforms such as the African American Data Dashboard and EAB to identify and assist students who may benefit from additional support services

Collaborate with campus partners to ensure accurate and consistent sharing of academic progress for OBSS-affiliated students

Represent OBSS at campus and community meetings, trainings, and events to strengthen program impact

Support the Director in planning and executing OBSS events, including workshops, educational sessions, and philanthropic activities

Assist with data collection, report preparation, and program assessments

Provide lead work direction, training, and guidance to Student Assistants, Peer Mentors, part-time staff, and volunteers; contribute to performance evaluations as appropriate

Attend conferences and professional development trainings, as required

Participate in OBSS-related events such as orientations, cultural programs, and academic advising trainings

Engage in Division of Student Affairs (DSA) activities, meetings, and trainings, as requested

Maintain student records in compliance with FERPA, U.S. Department of Education regulations, and university policies

Perform other classification-related duties as assigned to support the operations of the Division of Student Affairs (DSA), as directed by the OBSS Director and division leadership

Qualification

Student advisingProgram managementData analysisFinancial literacyPeer mentorshipResearch techniquesCultural competencyCommunication skillsInterpersonal skillsProblem-solvingTeam collaboration

Required

Possession of knowledge and abilities typically demonstrated through the equivalent of two (2) years of professional experience in a student services program area or related field

Equivalent to graduation from a four (4) year college or university in behavioral sciences, public or business administration, or other job-related field

Working knowledge of the practices, procedures and activities of the program to which assigned

General knowledge of the methods and problems of organizational and program management

General knowledge of research and interview techniques; and of the principles of individual and group behavior

Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements

Obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required

Recognize multicultural, multisexed and multi‑aged value systems and work accordingly

Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned

Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office

Preferred

Master's degree in a related field

Experience working with the target population and in higher education settings

Knowledge of academic advising standards (e.g., CAS) and relevant policies/procedures

Familiarity with PeopleSoft and Microsoft Office

Strong written and verbal communication skills

Ability to manage multiple priorities, meet deadlines, and solve problems independently or in teams

Skilled in interpreting and applying complex policies; detail-oriented and adaptable

Proven ability to maintain confidentiality and work with diverse populations

Creative, innovative, and student-centered with strong interpersonal and advocacy skills

Ability to follow and interpret written, verbal, and diagrammatic instructions

Benefits

Medical

Dental and vision plans

Membership in the California Public Employees Retirement System (CalPERS)

Sick and vacation time

15 paid holidays a year

Fee waiver education program

Company

The California State University

Glassdoor4.1

The California State University is the largest system of four-year higher education in the country, with 22 campuses, 56,000 faculty and staff and more than 450,000 students.

Founded in 1947

Long Beach, California, USA

10001+ employees