Chase · 1 month ago
Rewards Product Associate II
301 N Walnut St, Wilmington, DE, 19801, US
Full-time
Onsite
Mid, Senior Level
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Rewards Product Associate within the Loyalty team, you will collaborate with internal cross-functional teams and external vendors to address operational challenges and promote continuous improvement.
BankingFinancial Services
Responsibilities
Collaborate with internal cross-functional teams and/or external vendors to address operational challenges and drive continuous improvement
Cultivate professional relationships across a matrixed environment
Communicate and present effectively to stakeholders and partners
Demonstrate exceptional interpersonal skills, including relationship building
Maintain high standards of accuracy, integrity, and confidentiality in handling sensitive information
Work autonomously, managing competing priorities and making informed decisions
Ensure activities comply with policies, procedures, and regulatory requirements, monitoring adherence and guiding corrective actions
Assess operations, processes, and practices to identify risk trends and areas of opportunity
Evaluate the design and effectiveness of management and business process controls
Investigate and resolve issues or anomalies, escalating complex cases as appropriate
Proactively recommend solutions to enhance efficiency, reduce risk, and improve service quality through process improvements and cross-functional initiatives
Qualification
Required
Exceptional interpersonal skills for collaboration and relationship building
Excellent written and verbal communication skills for effective reporting and stakeholder engagement
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Commitment to confidentiality and integrity in handling sensitive information
Adaptability and willingness to learn new skills and take on new challenges
Creativity and structured approach to problem-solving
Proficient knowledge of control, risk management, and issue management concepts
Strong analytical and problem-solving skills; ability to interpret data, identify trends/anomalies, and articulate complex ideas
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and ability to learn new systems quickly
Familiarity with operational processes, risk management, and regulatory requirements
Build and apply knowledge of internal policies, procedures, banking/consumer regulations, and accounting principles
Preferred
Bachelor's degree (or equivalent) in accounting, finance, economics, business administration, information systems, or risk management
5+ years of financial services experience in controls, audit, quality assurance, risk management, compliance, operations, data handling, or business analytics
Knowledge of Card operating systems (C3, LSP, First Assist, Customer Assist) and ability to analyze customer account-level transaction details
Proficiency in Alteryx and ability to analyze data sets
Proficiency in LLM Suite (if applicable)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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