Westfield Insurance · 1 month ago
General Liability Claims Specialist
United States
Full-time
Remote
Senior Level
6+ years expWestfield Insurance is a company specializing in claims management, and they are seeking a General Liability Claims Specialist. The role involves handling complex claims, conducting coverage analysis, investigating liabilities, and executing settlement strategies while ensuring proper documentation and customer service.
Insurance
Responsibilities
Determines whether proper coverage exists for the type of claim assigned, investigates thoroughly to obtain relevant facts concerning coverage, liability, legal climate, potential exposure, and damages, and makes decisions on claim resolution
Determines the value of damage through physical inspections, uses appropriate tools, reviews policy coverages, inspects damages, determines cause and origin, investigates questionable circumstances, and considers subrogation and salvage possibilities
Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience
Completes appropriate reports so that the current status of the claim is clearly documented at all times
Assists claims professionals in the handling of large or complicated property losses
Participates in the coaching, development, training and education of claims professionals
Collaborates with property leadership team in the identification of property training needs
Assists in the design, development, and delivery of training to claims professionals
Provides outstanding customer service, works well with the insured and broker in the adjustment of mainstream risks, and claims
Collaborates in the defense and resolution of claims, reviews and analyzes contracts for risk transfer potential
Documents relevant events timely as case facts are developed, evaluates liability, damages, and exposure, negotiates timely settlements and refers claims exceeding authority to appropriate leader or complex claims specialist with recommendations
Provides general administrative, clerical and customer service assistance on the routine tasks to the Claims Adjustment team
Collaborates with internal and external business partners, large account customers, peers and other departments to make decisions that are in the best interest of the company
Remains current on industry topics, trends, processes, technology, best practices through research, industry events, networking, etc
Shares knowledge gained with others, drives new and updated policies, processes, and procedures
Supports and reports on the claims process improvement program, including the coordination and participation in best practice creation, monthly metric analysis etc
Supports catastrophe management efforts, organizes, deploys personnel, trains independent contractors, utilizes loss adjusting software and supports business partners by maintaining and enhancing relationships with customers and brokers
Travels as often as needed to cover assigned territory
This may involve traveling on short notice or other daily driving duties as assigned
Qualification
Required
6+ years of Claims Handling experience
Bachelor's Degree in Business or a related field and/or commensurate work experience
For field roles only: Valid driver's license and a driving record that conforms to company standards
Preferred
Certified Professional Claims Management (CPCM)
Certified Claims Adjuster (CCA)
Chartered Property Casualty Underwriter (CPCU)
Company
Westfield Insurance
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Kohmann
Chief Financial Officer & Treasurer
Amy Larsh
Executive Assistant to the President, CEO & Board Chair
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