Staples Canada · 1 month ago
Account Solutions Manager-Staples Promotional Products
St Louis, MO, United States
Full-time
Onsite
Entry, Mid Level
2+ years expStaples is a leading office supply company and a national leader in the promotional products industry. The Account Solutions Manager will manage internal client support, build client relationships, and drive profitability goals while collaborating with field sales and internal support departments.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Manage all facets of client program business in relationship to client budget and our service model
Build and maintain client relationships
Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives
Influence, analyze, and manage target expectations for margin as it relates to the client service model
Influence, analyze, and manage assortments to achieve profitable SKU count measurements
Utilize tools, data, and other resources to prepare and present client product selections
Create marketing plans by analyzing and utilizing data to drive customer revenue
Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise
Aid in customer business reviews
Sustain global services knowledge and skillset and apply to account base as applicable
Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention
Qualification
Required
2+ years relevant work experience in project management, merchandising, or related field
Flexibility to travel when necessary, based on account needs
Ability to create an inclusive environment, encouraging strategic thought/planning/execution while holding support teams accountable to deliverables
Clear direction and project management leadership to all support teams in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications
Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable
Communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions
Possess professional acumen
Ability to understand pricing and margin calculations
Multi-task oriented with strong organizational skills and attention to detail
Ability to balance multiple projects simultaneously and meet required deadlines
Solid PC skills (Word, Excel, PowerPoint)
Preferred
Bachelor's Degree
Benefits
Inclusive culture: Associate-led Business Resource Groups.
Flexible PTO: 22 days and Holiday Schedule (7 observed paid holidays).
Benefits: Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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