Chase ยท 2 months ago
Technical Support Lead
600 Travis St, Houston, TX, 77002, US
Full-time
Onsite
Senior Level
5+ years expChase is seeking a Technology Support Lead in their Commercial & Investment Bank division to ensure operational stability and performance of production services. The role involves leading a team to manage application and infrastructure service delivery while troubleshooting and resolving issues for a seamless user experience.
BankingFinancial Services
Responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Monitor and maintain KDB/Q database systems in production to ensure high availability and optimal performance
Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures
Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences
Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies
Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures
Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues
Qualification
Required
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Working knowledge of KDB/Q programming language and database architecture
Experience with large-scale data processing and analysis techniques
Proficiency in SQL and understanding of relational database concepts
Familiarity with Unix/Linux operating systems and shell scripting
Understanding of data structures, algorithms, and performance optimization principles
Preferred
Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public cloud
Experience with other database technologies (Oracle, Sybase, PostgreSQL)
Knowledge of financial markets and trading systems
Familiarity with data visualization tools and statistical analysis
Experience with version control systems (Git) and agile development methodologies
Understanding of network protocols and system architecture concepts
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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