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Chase · 1 month ago

Digital Markets CRM - Product Manager - Associate

270 Park Ave, New York, NY, 10017, US

Full-time

Onsite

Mid Level

$95K/yr - $150K/yr

3+ years exp

JP Morgan is seeking a motivated Associate Product Manager to support the development of their CRM product within Digital Markets. In this role, you will contribute to the design and delivery of CRM solutions, optimizing processes for lead management and client servicing, while collaborating with various teams to gather business requirements.

BankingFinancial Services

Responsibilities

Assist in developing and refining CRM workflows for lead generation, sales pipeline management, client onboarding, and post-trade support, tailored to the needs of digital market sales teams

Help ensure the CRM platform provides sales teams with real-time data, actionable insights, and automated processes to maximize efficiency and client impact

Support the integration of CRM with other digital platforms, such as trading systems, analytics tools, and client portals, to provide a holistic view of client interactions and sales activities

Advocate for intuitive, user-centric design that simplifies sales processes and enhances productivity for front-office teams

Participate in feedback loops with users to identify pain points, suggest enhancements, and support ongoing optimization of CRM workflows

Contribute ideas for incorporating AI, machine learning, and automation to streamline tasks and deliver predictive insights that support proactive sales strategies