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Chase · 3 weeks ago

Global Card Operations Quality Manager

10420 Highland Manor Dr, Tampa, FL, 33610, US

Full-time

Onsite

Senior Level

7+ years exp

Chase is a leading financial services firm, and they are seeking a Global Card Operations Quality Manager to join their Quality Assurance Leadership team. This role involves ensuring adherence to quality control standards and operating procedures, conducting comprehensive reviews, and driving the quality agenda across Payment Operations.

BankingFinancial Services

Responsibilities

Conduct comprehensive quality assurance reviews key functional processes against Quality Assurance Standards, ensuring the accuracy, reliability and integrity of collected data

Utilize advanced computer literacy skills to analyze quality results, identify key issues, risks, and trends, and perform in-depth root cause analysis

Develop innovative solutions to address identified deficiencies or improvements in business processes, leveraging your expertise in strategic thinking and innovation

Present quality analysis results to key stakeholders, tracking and monitoring corrections to identified critical defects, and ensuring the implementation of recommended solutions

Collaborate with global partners to ensure consistency with the Global QA framework and governance approach, considering regulatory requirements and best practices to implement changes to processes

Qualification

Operational quality controlRoot cause analysisData analysisStrategic thinkingTeam managementInterpersonal skillsCross-functional collaboration

Required

Demonstrated expertise in Operational quality control processes, with a strong focus on Payments and Quality standards, evidenced by practical application and results-driven performance for a minimum of 7 years

Proven expertise in conducting comprehensive quality control reviews and root cause analysis, with a focus on Payments and regulatory requirements

Advance proficiency in using computer systems and related technology for data analysis, problem-solving, and effective communication

Demonstrated ability in strategic thinking, with a track record of developing and implementing innovative solutions to improve business processes

Expertise in managing diverse teams, with strong skills in delegation, team building, and cross-functional collaboration

Preferred

Extensive knowledge of quality management best practices and corrective action, defect elimination

Strong interpersonal skills with proven ability to collaborate effectively with key stakeholders, manage expectations, and consistently deliver results

Expert ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines