Chase · 4 months ago
Program Delivery Associate II
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial services firm dedicated to operational excellence through its Performance Consulting team. As a Program Delivery Associate II, you will drive operational excellence by managing projects, implementing change management strategies, and engaging stakeholders to enhance service delivery and optimize efficiency.
BankingFinancial Services
Responsibilities
Support Operational Excellence initiatives through client engagements and certification
Manage projects to ensure they meet timelines, budgets, and quality expectations, incorporating AI-driven tools, models and training materials to enhance efficiency and drive improvements
Implement change management strategies to facilitate organizational transformation and ensure smooth transitions
Prepare and maintain documentation to support internal audit readiness and compliance with control standards
Communicate with stakeholders to align project goals and deliverables with organizational needs
Monitor performance metrics to evaluate the effectiveness of training, change management, and project management outcomes, and make adjustments as needed
Develop and apply AI-driven process models and training materials to support operational improvements
Qualification
Required
Undergraduate degree in a related field such as Business, Engineering, or Data Science
3+ years of experience in program/project management, process improvement, and/or organizational change management, including understanding of relevant tools, processes, and best practices
Proficiency in developing and applying AI-driven process models, creating training materials, and/or managing projects to enhance operational efficiency and drive improvements
Proven ability to support fast-paced, complex, cross-functional programs or projects with significant business impact
Effective communication skills for engaging stakeholders and aligning project deliverables with organizational needs
Preferred
Advanced degree in a related field such as Business, Engineering, or Data Science
Certification in Project Management Professional (PMP), Lean Six Sigma, and / or Change Management
Proficiency in delivering training and utilizing digital tools to enhance operational efficiency and audit readiness
Familiarity with AI technologies and digital process tools to drive innovation and efficiency
Experience with data analytics and visualization tools such as Tableau or Power BI to support decision-making and performance evaluation
Strong interpersonal skills to foster collaboration and build relationships across diverse teams
Ability to adapt to changing environments and lead initiatives that drive continuous improvement
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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