Chase · 2 months ago
Global Banking Design UX Research - Vice President
1230 Avenue Of The Americas, New York, NY, 10020, US
Full-time
Onsite
Mid, Senior Level
$138K/yr - $200K/yr
5+ years expChase is a leading financial institution, and they are seeking a Vice President of Experience Research to shape the user experience across their products and services. This role involves developing and executing research strategies to uncover insights into client needs, while collaborating with cross-disciplinary teams to inform effective product designs.
BankingFinancial Services
Responsibilities
Lead strategic UX research by identifying opportunities and gaps across product areas and foster product improvements and innovation
Plan and manage resources for research projects; align with product timelines and long-term planning
Advocate for user needs while considering business goals, success metrics, and downstream implications
Collaborate with cross-functional teams to gather information on user needs and desires and create user testing scenarios to further refine the products/features
Synthesize research findings into compelling artifacts to translate insights into actionable recommendations and drive product strategy
Suggest improvements to research processes, document and collaborate with leadership to implement improvements, and boost efficiency in research operations
Mentor and guide junior researchers and designers; foster a culture of continuous learning and knowledge sharing within the user experience design team
Qualification
Required
Bachelor's degree or higher in Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields
5+ years of work experience in the UX research field
Samples of work demonstrating impactful studies (an online research portfolio or work sample links in résumé), especially on strategic UX research projects
Demonstrated knowledge of a range of quantitative and qualitative methods, with evidence of implementing findings that improved product or feature design
Experience in designing and executing high-quality, complex research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Demonstrated experience in collaborating with cross-functional teams to propel user-centric decision-making and inform product prioritization
Ability to communicate and report research findings through artifacts and presentations
Deep understanding of the Design Thinking methodology
Familiarity with UX research tools (UserTesting, Dscout, etc.)
Preferred
Familiarity with financial domain and terminologies a plus
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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