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Chase · 2 months ago

Client Service Senior Associate

10 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Mid, Senior Level

$75K/yr - $107K/yr

3+ years exp

Chase is a leading financial services organization, and they are seeking a Client Service Senior Associate within their Commercial & Investment Bank. The role focuses on managing and enhancing client relationships, resolving requests related to treasury and cash management products, and driving continuous improvement in service processes.

BankingFinancial Services

Responsibilities

Manage and resolve client requests related to our complex treasury and cash management products and services, ensuring client satisfaction and retention

Analyze and identify gaps in client service processes, applying continuous improvement techniques to enhance efficiency and resilience of our operating platform

Collaborate with internal stakeholders to drive mutually beneficial outcomes, adjusting approach based on needs and circumstances

Utilize data and tech literacy skills to understand and implement new technologies that enhance business operations and client service

Participate in project management activities, leading aspects of the project lifecycle and providing updates to sponsors and impacted parties

Qualification

Client relationship managementTreasuryCash managementProject managementContinuous improvementDataTech literacyChange managementStrategic communicationsConflict managementMentoring

Required

Skilled in managing client relationships within a financial services environment, with specialized expertise in treasury and cash management products and services, demonstrated through over three years of practical experience

Demonstrated ability to analyze and improve processes, with a track record of implementing continuous improvement techniques to enhance operational efficiency

Proven experience in managing projects, including leading aspects of the project lifecycle and effectively communicating with sponsors and impacted parties

Experience in leveraging data and tech literacy skills to understand and implement new technologies that enhance business operations and client service

Proficiency in managing change within an organization, with experience in strategic communications, influencing others, and mitigating stakeholder impact

Preferred

Ability to mentor team members to enhance their skills and foster a collaborative service environment

Experience engaging in strategic planning to align client services with organizational goals and client needs

Proven conflict management and resolution skills to address and resolve client issues effectively

Ability to develop and implement strategies to improve client satisfaction and service delivery

Experience collaborating with cross-functional teams to ensure seamless client service operations, and building and maintaining strong client relationships to support long-term business success