Netflix · 12 hours ago
Senior Manager, Operations Systems & Program Strategy - Experiences
Los Angeles, CA
Full-time
Onsite
Senior Level, Lead/Staff
$250K/yr - $475K/yr
8+ years expNetflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries. As the Senior Manager, Operations Systems & Program Strategy, you will lead the business strategy for systems and processes that enable Netflix House operations and develop a scaling strategy for global growth.
Digital EntertainmentMedia and EntertainmentTVVideo Streaming
Responsibilities
Create a “Day 2” strategy for all systems/process that enable Netflix House operations, focusing on critical gap analysis and short-term fixes/enhancements
Develop a road-map for system scaling to accommodate Netflix House potential growth, leveraging data, customer/employee feedback, and other considerations (including build vs buy)
Partner with internal Netflix teams, including Revenue Accounting, Payments, Engineering, and Product to streamline process flows from revenue transactions including general ticketing, group sales, product bundling, F&B, retail, and potential new revenue opportunities
Partner with internal Netflix product teams and external vendors to enhance the overall ticketing system process flows, focusing on ease of integration with various sub-systems and scalability for new product flows
Partner with internal Netflix HR teams to streamline all talent and general HR processes and enable scalable systems, including labor demand, hiring, labor scheduling, and payroll/benefits
Facilitate cross-functional collaboration and alignment between the Netflix House site leadership teams and corporate Netflix teams focusing on understanding of the changing/evolving on-site needs and use cases
Lead new product/functionality launches, partnering with vendors and internal Netflix teams to manage risk and issues
Align with key stakeholders across Experiences, consumer products, finance & strategy, legal, human resources, engineering, and product teams
Promote and foster a mindset of continuous innovation for internal teams and external partners
Qualification
Required
Demonstrated 8-10 years of experience in program management, system management, operations system management, or similar experience
Strong knowledge of how systems interact within an overall organizational ecosystem, including point-of-sale, back-end accounting, and support systems
Detailed understanding of the program/system development process and the role of product and engineering teams interacting with end-users
Ability to integrate various teams to ensure smooth program delivery
Strong desire to think outside the box and innovate
Excellent communication skills, both verbal and digital
Excellent organizing skills using digital tools, Airtable, and Google suite
Benefits
Health Plans
Mental Health support
A 401(k) Retirement Plan with employer match
Stock Option Program
Disability Programs
Health Savings and Flexible Spending Accounts
Family-forming benefits
Life and Serious Injury Benefits
Paid leave of absence programs
Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
Full-time salaried employees are immediately entitled to flexible time off.
Company
Netflix
Netflix is an online streaming platform that enables users to watch TV shows and movies.
10001+ employees
H1B Sponsorship
Netflix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (230)
2024 (309)
2023 (191)
2022 (261)
2021 (268)
2020 (225)
Funding
Current Stage
Public CompanyTotal Funding
$63.91BKey Investors
Wells FargoTCVGroupe Arnault
2025-12-05Post Ipo Debt· $59B
2024-08-01Post Ipo Debt· $1.8B
2018-05-05Post Ipo Debt· $2.67M
Leadership Team
Gregory Peters
Co-CEO
Ted Sarandos
Co-CEO
Recent News
2025-12-31
Company data provided by crunchbase