Citizens · 1 month ago
Group Product Manager –New To Bank Payments & Financial Wellness
121 Continental Dr, Newark, DE, 19713, US
Full-time
Hybrid
Senior Level
7+ years expCitizens is seeking a seasoned Group Product Manager to join the Consumer Bank. This leader will build and evolve the strategy and delivery of the next generation of new to bank payment and servicing journeys, requiring deep expertise in payment systems and a proven track record of driving transformational product improvements.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Set direction and vision for cross-functional teams, aligning to broader goals and organizational objectives
Inform and take accountability for risk and fraud policies in order to optimize product and customer friction areas
Influence communication strategy for key everyday banking moments to remove friction in payment and servicing experiences
Collaborate closely with product, sales, engineering, design, marketing, fraud, risk, and other stakeholders to develop and enhance NTB payment and servicing experiences
Oversee the entire product development lifecycle from concept to launch to ongoing optimization across teams
Champion the user experience, ensuring journeys are intuitive, user-friendly, and deliver exceptional value to customers and colleagues
Continuously seeking ways to enhance new customer everyday banking experiences through innovation and iteration based on customer/colleague feedback, business outcomes, and market insights
Work with research teams to conduct market research to identify opportunities, assess competition, and gather insights to inform product decisions
Build robust test and learn agendas and analyze user data to optimize new-to-bank payment, servicing and account management experiences
Develop KPIs to track end-to-end journey performance and provide actionable insights to executive leadership
Ensure that payments, servicing and account management experiences comply with relevant banking regulations and data privacy laws
Establish and maintain strategic partnerships with key stakeholders, including financial institutions, technology providers, and regulatory bodies
Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams
Foster a culture of collaboration and innovation
Qualification
Required
Bachelor's degree in Business Administration, Finance, technology or a related field
Minimum of 7-10 years of experience in digital payments, financial services and/or operations, with proven track record of delivering frictionless customer experiences and process transformation
Deep knowledge of market trends, regulatory requirements, and fintech integrations
Proven ability of partnering with risk, controls and governance teams to ensure compliance and drive business decisions on acceptable risk tolerance/acceptance
Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization
Ability to circumvent roadblocks and build advocates for your vision across an organization
Deep understanding of product management methodologies, including Agile, Scrum, and Lean
Experience with product management tools such as JIRA & Confluence
Strong analytical skills and problem solving mindset, ability to interpret/use quantitative and qualitative data and assess trends, diagnose problems, and recommend action plans to resolve issues
Passion for technology and innovation, with a customer-centric approach to product development
Ability to bring teams together to problem solve what is possible
Experience managing multiple pods/squads simultaneously and cross-functional partner teams
Ability to drive teams toward common goals and put the team before yourself
Comfortable with ambiguity and a hunger to learn and tackle new challenges
Demonstrated technical acumen and an ability to work with product, technology, and operational organizations to align product and technology roadmaps
Comfortable with fast-paced environments and changing requirements, as well as the ability to think strategically about new product innovations
Visionary thinker with a strategic mindset and a proven ability to drive innovation and product improvements across multiple teams
Self-starter and highly motivated for success
Experience with human-centered design ideation and methodologies
Preferred
MBA preferred
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
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