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United Engines · 3 weeks ago

Parts Supervisor

Shreveport, LA

Full-time

Onsite

Entry, Mid Level

2+ years exp

United Engines is seeking a Parts Supervisor to assist with the daily operations of the parts department. The role involves selling spare parts, managing customer service concerns, and supporting revenue generation efforts.

Machinery

Responsibilities

Assist Parts Manager with the daily operations of the parts department

Read catalogs, microfiche viewers, or computer displays to determine replacement part numbers and prices

Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions

Assist department with escalated customer service concerns or complaints and ensure satisfactory resolution

Assist Parts Manager with revenue generation by contacting customers and upselling additional or related components

Prepare and process sales orders for shop, walk in traffic, email or by telephone

Receive payment or obtain credit authorization

Assist Parts Manager with inventory control and cycle counts

Advise customers on parts modification, supersessions, and the value of Genuine replacement parts

Examine returned parts and cores for defects, exchange defective parts and process credits/refunds

Mark and store parts in stockrooms according to prearranged systems

Discuss use and features of various parts, based on knowledge of vehicles or equipment

Maintain a clean and safe work environment

Assist Parts Manager with setting customer price levels, manage pricing discounts to increase revenue and achieve gross profit margin objectives

Identify, address, and implement employee development and training opportunities

Calculate and provide sales quotes to customers on multi-part orders

Ability to identify, address, and implement employee development and training opportunities

Ability to advise customers on parts modification, supersessions, and the value of Genuine replacement parts

Ability to prepare and process sales orders for shop, walk in traffic, email or by telephone

Ability to assist department with escalated customer service concerns or complaints and ensure satisfactory resolution

Ability to calculate and provide sales quotes to customers on multi-part orders

Ability to perform work accurately and thoroughly

Ability to communicate in writing clearly and concisely

Ability to communicate effectively with others using the spoken word

Ability to take care of the customers’ needs while following company procedures

Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer

Qualification

Inventory controlCustomer serviceSales order processingMicrosoft OfficeOracleEmployee developmentPersonal Protective Equipment (PPE)Communication skillsProblem-solvingAttention to detail

Required

High School Graduate or General Education Degree (GED)

Two to five years related experience

Proficient in Microsoft Office applications (Word, Excel, Outlook)

Ability to assist Parts Manager with the daily operations of the parts department

Ability to read catalogs, microfiche viewers, or computer displays to determine replacement part numbers and prices

Ability to determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions

Ability to assist department with escalated customer service concerns or complaints and ensure satisfactory resolution

Ability to assist Parts Manager with revenue generation by contacting customers and upselling additional or related components

Ability to prepare and process sales orders for shop, walk in traffic, email or by telephone

Ability to receive payment or obtain credit authorization

Ability to assist Parts Manager with inventory control and cycle counts

Ability to advise customers on parts modification, supersessions, and the value of Genuine replacement parts

Ability to examine returned parts and cores for defects, exchange defective parts and process credits/refunds

Ability to mark and store parts in stockrooms according to prearranged systems

Ability to discuss use and features of various parts, based on knowledge of vehicles or equipment

Ability to maintain a clean and safe work environment