Apply on Employer Site

Kestra Financial · 10 hours ago

Client Service Specialist I

Tempe, AZ

Full-time

Onsite

Entry Level

1+ years exp

Kestra Financial is a wealth management platform dedicated to empowering independent financial professionals. They are seeking a Client Service Specialist I to manage a variety of accounts and products, ensuring accuracy and compliance while delivering exceptional service to advisors.

BankingConsultingFinanceFinancial Services

Responsibilities

Open and maintain a wide variety of Advisory and non-Advisory brokerage accounts using AdvisorComplete℠

Review new account submissions for accuracy and completeness, following up with representatives when paperwork is not in good order (NIGO)

Initiate and process incoming transfers, direct rollovers, and outgoing transfer requests

Add, remove, or update special account features (check writing, margin, periodic IRA distributions)

Process account updates such as name changes, SSN corrections, address changes, and suitability updates

Convert accounts between managed and non-managed platforms

Set up Systematic Withdrawal Plans (SWP) and Periodic Investment Plans (PIP) for transitioning firms

Organize client files in LaserFiche to ensure accurate and complete client records

Update account status for terminated representatives and process account closures

Partner with Sales Supervision and internal teams to resolve account and paperwork issues

Educate advisors and their assistants on AdvisorComplete functionality and workflows

Support departmental processing standards, cross-training in other areas as needed

Contribute to departmental projects and other assignments from leadership

Demonstrate commitment to Kestra’s culture of reinvention, advocacy, and integrity

Qualification

Financial services experienceMicrosoft Office SuiteAccount managementAnalytical skillsMultitasking skillsCustomer serviceCommunication skillsAttention to detailProblem-solving skillsTeam collaboration