Covenant Health · 4 weeks ago
Senior Service Engineer IS - ServiceNow, Virtual
United States
Full-time
Remote
Senior Level
$63.91/hr - $108.82/hr
5+ years expCovenant Health is a comprehensive health care organization focused on serving vulnerable communities. They are seeking a Senior Service Engineer to partner with various teams to design and improve services, define the ServiceNow vision, and ensure high-quality service delivery while driving innovation and optimizing resources.
Hospital & Health Care
Responsibilities
Partner with developers, testers, and program managers early in the development process to design, operate, and continuously improve large-scale services
Define the ServiceNow vision and roadmap, leveraging technical expertise to provide strategic guidance to stakeholders
Drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction
Advise on requirements and best practices to engineering resilient, secure, and high-performance solutions
Own problems end-to-end—solving them once and for all
Drive innovation, optimize resources, and contribute to disaster recovery readiness
Ensure every release is predictable, reliable, and high-quality
Troubleshoot complex issues, designing scalable systems, and making a measurable impact on caregiver experience
Qualification
Required
Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
5 or more years of related experience
Experience in automation, specifically related to deployment, recovery, or other manual processes
Experience with n-tier solutions
Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Experience leveraging data and metrics to drive behavior, process, and priority decisions
Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis
Preferred
Experience in a Healthcare environment
5 or more years of back-end ServiceNow experience
Incorporating best practices and standards into designs for high-performance, manageable services
Expertise in diagnosing and resolving complex, unexpected service issues
Ownership of problems end-to-end, applying root cause analysis and delivering permanent solutions
Skill in analyzing KPIs, usage scenarios, and feature releases to recommend capacity requirements
Ensuring reliability, resilience, and security of production solutions
Benefits
Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Covenant Health
Covenant Health is a member of St. Joseph Health System, one of the most successful not-for-profit health systems in the United States.
Founded in 1998Lubbock, Texas, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Lancaster
Chief Executive Officer
Adam Spivey
CFO
Recent News
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