Principal Engagement Manager jobs in United States
cer-icon
Apply on Employer Site
company-logo

ServiceNow · 11 hours ago

Principal Engagement Manager

positionAddison, TX
timeFull-time
remoteHybrid
seniorityLead/Staff
date12+ years exp

ServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers. The Principal Engagement Manager is responsible for overseeing the delivery of solutions, ensuring projects are completed on time and within budget while collaborating with customers and partners to achieve desired results.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
check
Growth Opportunities
check
H1B Sponsor Likelynote

Responsibilities

Lead the delivery team throughout the engagement, often in collaboration with a services partner
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
Work with the Sales Account Team, partner and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered
Understand the goals and align the deliverables accordingly
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success
Be the single contact to encourage collaboration and customer agreement on proposed solutions
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner

Qualification

AI integrationServiceNow certificationsIndustry domain expertiseProject managementCreative problem-solvingCollaborative work

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in strategic tech and SI verticals
Creativity with comfort running projects independently
Experience driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow

Company

ServiceNow

twittertwittertwitter
Glassdoor4.4
company-logo
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
dateFounded in 2004
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)

Funding

Current Stage
Public Company
Total Funding
$83.7M
Key Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M

Leadership Team

leader-logo
Bill McDermott
Chairman and CEO
linkedin
leader-logo
Pat Casey
Chief Technology Officer & EVP of DevOps
linkedin

Recent News

GlobeNewswire
Apiiro Achieves 104% ARR Growth in 2025 as Fortune 500 Adopt Agentic AppSec to Reduce Massive Risk Across the Software Development Lifecycle
2026-01-09
Sourcery
FOMO: All the deals you missed in December
2026-01-07
PE Hub
One Equity Partners to sell Armis stake in $7bn deal
2026-01-07
Company data provided by crunchbase