ServiceNow · 3 days ago
Advisory Solution Consultant - Life Sciences
Waltham, MA
Full-time
Hybrid
Senior Level
$146K/yr - $241K/yr
7+ years expServiceNow is a global market leader in AI-enhanced technology, seeking an Advisory Solution Consultant for their Strategic HCLS Accounts. The role involves guiding revenue through solution delivery and positioning during sales cycles while providing technical expertise and mentoring to peers.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Assist the sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis
Participation on strategic accounts as the lead technical advisor
Provide mentoring and training to peers and other colleagues in the organization
Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via web meeting
Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
Responding to Request for Information/Proposal documents
Staying current on product developments/releases to a level required for demo and POC/POC
Supporting Marketing events – user conferences, trade shows, webinars, etc
Staying current on competitive analyses and understanding differentiators between the company and its competitors
Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. as it relates to the overall strategic initiatives of the customer
In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment
Act as the ServiceNow subject matter expert at Executive briefings/marketing events
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process)
Experience selling into and/or working with Pharma/Life Sciences a strong preference
Mastery of the Sales process and trusted advisor for account representative
Exhibits prior and current technical expertise in web technology and the ability to learn new technology
Exceptional communication and presentation skills to include technical and business concepts
Understanding of and experience selling to enterprise IT architecture
Experience working collaboratively with product management, product marketing, partners, and professional services
Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization
Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management
A high degree of passion, energy, and drive
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Company data provided by crunchbase