JPMorganChase · 4 days ago
Product Delivery Director - Payments -Executive Director
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. The Product Delivery Director will lead the product delivery journey in Wholesale Payments, ensuring efficient product operationalization and enhancing customer delivery through mentorship and strategic management of testing programs.
Asset ManagementBankingFinancial Services
Responsibilities
Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
Follows the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Coaches and mentors the Product Delivery Team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
Lead and manage a team of user acceptance testers, providing support, performance feedback, and career development guidance while fostering a culture of learning, innovation and excellence
Lead the development of comprehensive testing strategies and test cases to ensure full compliance with business requirements, regulatory compliance, and organizational standards
Manage testing demand and capacity supporting a large project portfolio, managing cross-project dependencies and competing priorities to maximize operational efficiency
Manage end-to-end testing programs applying rigorous project management disciplines to ensure efficient execution and successful outcome delivery
Apply extensive risk management expertise to evaluate testing outcomes and assess potential risk factors, ensuring protection of both organizational and customer interests
Maintain clear testing standards, further best practices and drive standardization efforts across the broader Merchant Services organization
Cultivate strategic partnerships with senior stakeholders by clearly communicating testing methodologies and results while proactively presenting solutions to address identified issues
Qualification
Required
8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive experience leading operational management and enterprise-wide changes
Strong Knowledge of the end to end product across SMB, APR and CCB to ensure thorough validation of the client experience
Strong executive-level communication and stakeholder management skills, with ability to translate technical testing concepts into business value propositions
Advanced knowledge of the product development lifecycle as well as various testing cycles, approaches and methodologies used to ensure software quality, functionality, and reliability
Certified ScrumMaster (CSM) or equivalent Agile certification, demonstrating understanding of Agile methodologies
Proven experience with data quality testing and working across multiple systems of record
Ability to leverage comprehensive customer insights and pain point analysis to help drive strategic decisions and prioritize high-impact feature delivery
Proficiency in data analytics to inform product decisions and improve user experience and business outcomes
Strong collaboration skills to effectively collaborate with product, design, engineering, and control teams to communicate testing progress, issues and mitigation strategies to stakeholders
Excellent organization and time management skills
Ability to coach and mentor team members with a mindset of curiosity, ownership, and accountability
Strong knowledge of financial services and technologies that enable businesses to accept, process, and manage customer payments
Preferred
Bachelor's Degree in Computer Science, Information Technology, or a related field
Proficient in MS Project, Visio, Excel, Figma, JIRA, Tableau and Alteryx
Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) to drive maturity in automation
Experience in Payments and point of sale solutions expertise a plus
Background in risk management and compliance testing, with experience navigating regulatory requirements in financial services
Experience working with Third Party vendors
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
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