HCA Healthcare · 8 hours ago
Product Analyst II
Nashville, TN
Full-time
Hybrid
Mid Level
3+ years expHCA Healthcare is a leading provider of healthcare services in the nation, committed to the care and improvement of human life. The Product Analyst II will serve as a subject matter expert, connecting business stakeholders, vendors, and IT support for various applications, while also managing product support, documentation, analysis, and enhancements.
BiotechnologyHealth CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Product Support – Triages and resolves support tickets from end users related to issues around the application
Documentation – Contributes to the creation and maintenance of production documentation, including assisting with education materials, test plans, feature documentation and knowledge base articles
Incidents and Requests - Escalates as appropriate, and coordinates resolution across all parties
Customer Service - Acts with empathy to provide the highest level of service to resolve issues and answer questions for end users and other stakeholders
Information Security - Supports security reviews/requests and maintains appropriate documentation
Analysis – Supports the collection and documentation of user requirements by interacting with end users and internal stakeholders
Design – Works with other analysts and developers to help design software solutions that address the needs of our business partners
Participate in complex projects supporting technology initiatives
Develop and maintain SLAs, ISAM, data extracts, and other application support
Analyze product data to identify trends and make recommendations for product improvement
Configuration and Customization - Works closely with teams (internal or external) to meet customer needs, configure and test the application, and prepare environments for go-live
Implementations - Works closely with the business to plan for go-live, ensure knowledge transfer and training, and prepare for initial activities within the system
Data Capture and Flow - Understands how data enters the system, where it flows, and what it means to better support any issues or data transmission failures
Integrations – Helps supports data exchange between various HCA Healthcare systems and understands the mechanisms facilitating the integration
Change Coordination - Documents system maintenance and changes and works with senior analysts for approval and implementation
Enhancement Backlog - Handles intake of enhancement requests and works with senior team members to prioritize and determine feasibility
Actively participate in Agile ceremonies (e.g., daily stand-ups, refinement, sprint planning) to ensure alignment of product priorities
Quality Assurance - Performs and documents testing of system changes in pre-production environments and performs smoke testing in production (when applicable)
Vendor Relationship – works closely with vendor (internal or external), actively participates in regular meetings, stays informed of product roadmap, and coordinates maintenance and releases
Written Communication - Prepares formal email communications and other documents to be distributed to wide audiences (e.g. downtime messages, go-live announcements, release notes)
Collaboration - Builds relationships, communicates, and collaborates with stakeholders, personalities, and technical expertise (e.g. business leaders, end users, vendors, project teams, etc.)
Accountability - Motivated to work independently and holds self accountable as an effective way to build trust and drive progress
Qualification
Required
Bachelor's Degree - Preferred
3 or more years of relevant work experience
Travel - May require travel from time-to-time, but not on a regular basis
In-office presence expected weekly (hybrid schedule)
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Company
HCA Healthcare
HCA Healthcare provides medical education and healthcare services in locally managed facilities. It is a sub-organization of North Florida Endoscopy Center.
10001+ employees
H1B Sponsorship
HCA Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$8.51B2025-10-31Post Ipo Debt· $3.25B
2025-02-24Post Ipo Debt· $5.25B
2014-06-25Post Ipo Debt· $3.2M
Leadership Team
Nicholas Manning
Chief Executive Officer
Nick Lane
Regional Vice President Human Resources
Recent News
2025-12-31
2025-12-26
2025-12-24
Company data provided by crunchbase