Intuit · 1 month ago
Principal Customer Experience Professional
San Diego, CA
Full-time
Onsite
Senior Level, Lead/Staff
$192K/yr - $260K/yr
7+ years expIntuit is a company focused on leading the way in process excellence through its LEAN Transformation and Continuous Improvement team. The Principal Customer Experience Professional will implement process re-engineering and optimization initiatives while collaborating with internal stakeholders to execute LEAN methodologies across global processes.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Lead Gembas, implement standards workshops, streamline flows, and implement Rapid Improvement Events for Intuit value streams
Coach teams to increase Lean maturity (Daily Management, Problem Solving)
Facilitate Value Stream Mapping workshops, documenting outcomes to facilitate process improvement initiatives
Deliver more complex re-engineering and simplification/standardization/optimization of identified global cross-functional processes as directed
Participate in the development of Continuous Improvement Transformation Community and Culture through active involvement in a variety of workshops, forums and training sessions related to LEAN and other Process Excellence concepts and practices
Implement Change Management related to LEAN implementations
Qualification
Required
Certified Lean Six Sigma Green (LSSGB) or Black Belt (LSSBB) from a reputed company
Bachelor's degree in Engineering / Business Operations / Finance / Management
Extensive track record implementing Lean Management Systems (Daily Management, Problem Solving, Coaching, Gemba practice, Standard Work, Leader Standard Work)
Strong experience with Suppliers / Partners development global programs
The breadth of knowledge of complex Lean and Six Sigma tools, methodology and statistical analysis
Knowledge and understanding of the high technology/software industry business models and core processes
7 to 10 years of professional experience driving large, cross-functional LEAN and continuous improvement initiatives with demonstrable business results
Working on large, global process re-engineering initiatives in large, complex global organizations, mainly focused on product management and learning development initiatives
Improving Value Propositions and Revenue Growth via LEAN Implementations
Strong facilitation skills in managing senior stakeholder relationships, partnerships, interactions, and workshops
Directing work efforts in a matrixed environment to achieve objectives effectively and efficiently
Understanding and facilitating change in a challenging and dynamic environment – handling challenges from senior stakeholders, pushback from business-as-usual teams and a lack of understanding/appreciation of the benefits of LEAN
Preferred
Ideally a Change Management certified professional – Prosci - ADKAR, Kotter, etc
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase