Western Partitions, Inc. ยท 4 weeks ago
Technology Operations Analyst I
Lake Oswego, OR
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $80K/yrWestern Partitions, Inc. is seeking a Technology Operations Analyst I to serve as the onsite escalation and routing point for department issues while supporting technical and operational workflows. The role involves incident management, technical troubleshooting, and cross-team collaboration to ensure effective resolution of advanced technical issues.
Construction
No H1B
Responsibilities
Incident Management: Handle escalations from Level 1 support, taking ownership of advanced technical issues to ensure prompt and effective resolution
Technical Troubleshooting: Provide Tier 2 support for business applications, coordinating with internal and external teams as needed
Issue Routing: Identify and route complex or specialized issues to the appropriate resource, maintaining clear communication and accountability
Configuration & User Support: Assist with system configurations, account setup, and user training to enhance adoption and efficiency
Documentation Management: Document recurring issues, update process documentation, and maintain a knowledge base for common troubleshooting steps
Process Improvement: Identify recurring support patterns and collaborate with Automation and Systems teams to streamline workflows or develop automation opportunities
Cross-Team Collaboration: Act as the liaison between frontline support, infrastructure, and automation teams to ensure smooth technical operations and communication flow
Project Management: Help to maintain existing project tracking system. Enter new projects as needed. Close completed projects when appropriate
Manage user accounts in the ERP system as needed
Follow up on issues that were escalated to make sure they were resolved
Author new and update existing technical documentation for inside & outside the team
Qualification
Required
Serve as the onsite escalation and routing point for department issues while supporting technical and operational workflows
Acts as the bridge between frontline support and specialist teams
Handle escalations from Level 1 support, taking ownership of advanced technical issues to ensure prompt and effective resolution
Provide Tier 2 support for business applications, coordinating with internal and external teams as needed
Identify and route complex or specialized issues to the appropriate resource, maintaining clear communication and accountability
Assist with system configurations, account setup, and user training to enhance adoption and efficiency
Document recurring issues, update process documentation, and maintain a knowledge base for common troubleshooting steps
Identify recurring support patterns and collaborate with Automation and Systems teams to streamline workflows or develop automation opportunities
Act as the liaison between frontline support, infrastructure, and automation teams to ensure smooth technical operations and communication flow
Help to maintain existing project tracking system. Enter new projects as needed. Close completed projects when appropriate
Manage user accounts in the ERP system as needed
Follow up on issues that were escalated to make sure they were resolved
Author new and update existing technical documentation for inside & outside the team
Preferred
Previous technical support experience
Benefits
Competitive pay
Incentive bonus plan
401(k) retirement savings plan with match
Medical, prescription drug, dental and vision insurance plans with flexible spending account option
Life insurance, accidental death, and disability benefits
Flexible paid time off policy and paid holidays
Company
Western Partitions, Inc.
At WPI, we pride ourselves in being one of the largest and most reputable interior/exterior specialty contracting firms in the United States.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shawn Coates
Chief Executive Officer
Michelle Baer
Chief Financial Officer
Company data provided by crunchbase