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Hilb Group · 3 weeks ago

Senior Direct Bill Associate

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Hilb Group is a company that values its associates and promotes a service-driven culture of high performance. They are currently seeking a motivated Senior Direct Bill Associate to support offshore partners, deliver exceptional customer service, and manage complex accounts while ensuring operational consistency.

Customer ServiceFinancial ServicesInsurance

Responsibilities

Support and guide offshore partners with clear communication and advanced troubleshooting techniques, promoting consistency and high performance across global teams

Deliver best in class customer service that is responsive, professional, and empathetic to internal teams, carriers, and other clients. Investigate and resolve issues with a focus on customer satisfaction

Perform accurate audits and reconciliations of direct bill activity, identifying discrepancies through analytical thinking and ensuring high-quality output. Action on results

Manage high-priority and complex accounts and transactions that require thorough analysis, strategic problem-solving, and effective communication with internal and external stakeholders

Create and maintain standard operating procedures related to all Direct Bill functions to ensure clarity, transparency, and operational consistency, supporting both new and existing team members

Monitor and report on key metrics, using data to inform decisions, improve processes, and identify trends — all through a lens of analytical precision. Ensure targets are met on a proactive approach rather than reactive

Work closely with Hilb’s Integration Team to migrate newly acquired entities onto Hilb’s AMS360 platform, addressing data qualities & inconsistencies, reduce transition time required and support transition to offshore team for core processing

Qualification

Insurance accountingExcelAMS360General AccountingReporting skillsAnalytical thinkingCollaborationProblem-solvingTime managementAdaptability

Required

Bachelor's degree in accounting, Finance, or a related field

3+ years of insurance accounting or General Accounting and billing experience

Strong Excel and reporting skills

Ability to manage multiple priorities simultaneously

Ability to proceed with confidence and to remain calm under pressure

Able to convey complex information clearly and collaborate across departments and time zones

Thrive in a changing environment, embracing new processes, systems, and challenges with a solutions-focused approach

Use data and insights to troubleshoot issues and continuously improve performance

Solid understanding of the importance of responsiveness and relationship-building in every interaction

Preferred

Prior experience with systems like Epic, AMS360, TAM or Sagitta

Experience working with offshore or remote teams

Ability to travel to Offshore partners for training as needed

Benefits

Company Paid Life Insurance, Long-Term and Short-Term Disability.

Medical, Dental, Vision and FSA/HSA plans.

401(k) with company match.

Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.

Generous PTO.

An awesome team of professionals!

Company

Hilb Group

Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency.

Founded in 2009

Richmond, Virginia, USA

1001-5000 employees