General Dynamics Information Technology · 3 weeks ago
SCITLS Client Services Support Specialist
USA NE Offutt AFB
Full-time
Onsite
Senior Level
$31.87/hr - $43.13/hr
7+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to major agencies across the U.S. government. They are seeking a Client Services Support Specialist who will assist end-users with technical issues, diagnose and resolve application problems, and provide timely support through various communication channels.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assisting and supporting end-users with technical issues and questions via multiple support channels including phone, email, and ITSM
Applying troubleshooting, issue isolation & diagnostic techniques beyond Tier 1 scope to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures
Documenting detailed, specific work notes regarding the interaction with the customer
Providing case status updates to management and end-users according to service level guidelines
Maintaining a high level of courteous customer service at all times
Communicating with customers at all levels of technical and non-technical skills set
Qualification
Required
High School diploma or equivalent; AND
7 or more years of related experience (education may be substituted for experience)
Active TS/SCI-eligible government clearance
Intermediate proficiency utilizing technical tools demonstrating a strong understanding of hardware, software, networks, and common IT applications
Demonstrated experience with ITSM tools and ticketing systems (e.g. ServiceNow, Remedy) managing user support requests
Ability to obtain an ITIL 4 Foundation certification within the first 9 months of employment
Currently obtained CompTIA A+, Network+, or Security+ certification
Ability & willingness to work and adhere to any full-time shift
US Citizenship
Preferred
Currently obtained ITIL 4 Foundation certification
Benefits
401K with company match
Comprehensive health and wellness packages
Professional growth opportunities including paid education and certifications
Paid vacation and holidays
Health Savings Accounts
Dental plan options
Vision plan
Paid parental leave
Paid military leave
Paid bereavement leave
Paid jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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