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Diebold Nixdorf · 2 days ago

Associate Service Operations Security Technician

Minneapolis, MN

Full-time

Onsite

New Grad, Entry Level

$21/hr - $25/hr

0+ years exp

Diebold Nixdorf is a global company that automates and digitizes commerce for over 75 million people worldwide. The Associate Service Operations Security Technician is responsible for providing on-site maintenance and repair services for security products, ensuring customer satisfaction and adherence to company policies.

E-CommerceHardwareInformation TechnologyLogisticsSecuritySoftware

Responsibilities

Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications

Assists with and / or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment

Maintaining bolt work and time locks on safes, chests and vaults

Maintaining ATM Cencon locks and mechanical and electrical combination locks

Providing key duplication and lock core replacement

Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows

Prioritizes service calls based on Service Level Agreements and management direction

Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution

Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery / issue resolution

Maintains safety awareness and follows safe behaviors at all times

Maintains a positive attitude to increase customer satisfaction