Wellist · 3 weeks ago
Senior Manager, Experience Strategy & Implementation (hybrid)
Boston, MA
Full-time
Hybrid
Senior Level
5+ years expWellist is dedicated to helping employers provide essential resources for their employees during critical life moments. The Senior Manager, Experience Strategy & Implementation will lead the deployment of new client programs, ensuring successful launches and measurable ROI for employers while providing personalized support for employees.
Health CareHuman ResourcesMedical
No H1B
Responsibilities
Serve as the primary lead for new client deployments—owning everything from kickoff to launch
Build tailored implementation plans that align with each employer's workforce needs, benefits portfolio, and engagement goals
Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution
Track project milestones and dependencies, manage risks, and keep timelines on track with precision
Design platform configurations and directory customization plans that reflect each client's brand, culture, and priorities
Lead discovery conversations to understand workforce challenges and translate those into actionable solutions
Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies
Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption
Analyze client performance data and user feedback to identify early wins and opportunities for improvement
Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations
Codify implementation workflows, toolkits, and playbooks to support future scale
Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores)
Contribute to Wellist's implementation framework and play a key role in growing our client success function
Qualification
Required
5+ years of experience in client implementation, consulting, or program management
Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
Experience navigating enterprise client relationships and driving strategic alignment with senior executives
A process mindset—you don't just get things done; you make it easier to get them done again
Comfort in high-growth, resource-constrained environments where speed and adaptability matter
Strong communication and stakeholder management skills—written, verbal, and interpersonal
Willingness to travel 20–30% as needed
Preferred
Experience in HR Tech, workforce transformation, or digital health strongly preferred
Master's degree in Business or related field a plus
Benefits
Excellent medical, dental, and life insurance
Generous PTO and parental leave
Company
Wellist
Wellist gives healthcare clients the insights and tools they need to address actual human needs.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$19.13M2023-02-08Debt Financing· $0.17M
2019-11-15Series B· $3.5M
2018-05-08Series A· $10M
Leadership Team
Erik Hjortshoj
CTO Advisor
Recent News
2024-04-09
Digital Journal
2023-12-24
2023-10-31
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