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Goodwill of Colorado · 14 hours ago

Coordinator I, Front Desk

Colorado Springs, CO

Part-time

Onsite

Entry Level

2+ years exp

Goodwill of Colorado is seeking a Front Desk Coordinator for their Headquarters in Colorado Springs. The role involves providing excellent customer service, acting as the first point of contact for visitors and callers, and maintaining positive relationships with stakeholders.

Career PlanningNon ProfitProfessional ServicesService IndustryTraining

Responsibilities

Act as the first point of contact for all callers, visitors to the Garden of the Gods headquarters

Answer numerous incoming calls on a computer-based phone system and transfer to appropriate personnel in a pleasant and efficient manner

Sort incoming and interoffice mail

Sign for packages/deliveries and contact appropriate personnel for pick up

Distribute payroll checks as needed

Document payroll checks mailed, and payroll checks returned in the mail

Maintain notes to ensure an easy transition between shifts

The Front Desk Coordinator must maintain a positive attitude and interact appropriately with all visitors and stakeholders at all times

The incumbent will strive to establish and maintain cooperative and productive working relationships with all employees

The incumbent will recognize their limits and professional boundaries and the expertise of other staff

The Front Desk Coordinator must be extremely dependable, arriving to work at the required time daily, and rarely being absent

The incumbent must dress within acceptable guidelines, maintain a neat and clean workspace, be courteous, personable, and able to communicate effectively

The incumbent must maintain confidentiality when dealing with sensitive issues and remain calm and polite in all situations

The incumbent must be able to multi-task while handling a high volume of phone traffic and sit for prolonged periods of time

Qualification

Customer serviceMulti-line phone systemMicrosoft WordMicrosoft ExcelMicrosoft OutlookClerical skillsCommunication skillsTeamwork

Required

A High School diploma or equivalent is preferred

Two (2) years minimum experience in a position involving contact with the public and working with a multi-line phone system

Good working knowledge of Microsoft Word, Excel, and Outlook is required

The incumbent must possess excellent customer service and communication skills

This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day

Must be physically able to carry weight and stand/stoop when filing

The Front Desk Coordinator must maintain a positive attitude and interact appropriately with all visitors and stakeholders at all times

The incumbent will strive to establish and maintain cooperative and productive working relationships with all employees

The incumbent must dress within acceptable guidelines, maintain a neat and clean workspace, be courteous, personable, and able to communicate effectively

The incumbent must maintain confidentiality when dealing with sensitive issues and remain calm and polite in all situations

The incumbent must be extremely dependable, arriving to work at the required time daily, and rarely being absent

The incumbent must be able to multi-task while handling a high volume of phone traffic and sit for prolonged periods of time