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Nationwide · 6 days ago

Property Claims Specialist III - Large Loss (Dallas Fort Worth, TX)

Austin, TX

Full-time

Hybrid

Mid, Senior Level

$88K/yr - $164K/yr

5+ years exp

Nationwide is a leading insurance and financial services company that focuses on providing exceptional customer care. The Claims Specialist III will evaluate and resolve large loss claims, ensuring compliance with policy provisions while delivering outstanding service to customers.

BankingFinancial ServicesInsuranceLife Insurance

Responsibilities

Handles all assigned claims promptly and effectively, with little direction and oversight, which may include complicated and catastrophic losses. Makes decisions within delegated authority, recommends settlement values in the disposition of claims as outlined in company policies and procedures

Accurately pays claims based on policy provisions, state mandates and/or fee schedules

Determines proper policy coverages and applies standard methodologies to conclude assigned cases according to company guidelines. Adheres to high standards of professional conduct while delivering outstanding service

Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy

Maintains knowledge of court decisions that may affect the claim's function; current principles and practices; innovations; and policy changes and modifications. May be required to maintain knowledge of other functions within assigned subject area. This may require attending various seminars or training sessions

Maintains current knowledge of local industry repair procedures and local market pricing

Able to act for Claims Manager. Mentors and provides leadership to less experienced claims associates. Provides one-on-one training and assists with training/presentations as assigned by claims management

Creates and analyzes severe incident reports, reinsurance reports and other information to corporate office, claims management and underwriting

Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assist general counsel to prepares files for suit, trial or subrogation

Consults claims staff and defense counsel for discovery processes and lawsuit file/trial strategy on case-specific issues

Initiates and conducts follow-ups through proficient use of the claims and other related business systems

Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers

Qualification

Xactimate proficiencyProperty claims handlingConstruction experienceClaims certificationCustomer serviceAnalytical skillsWritten communicationVerbal communicationOrganizational skills

Required

5 years of insurance field/property claims handling or adjusting experience (large loss - preferred)

Solid experience/proficiency with Xactimate

Solid experience writing own estimates and handling claims start to finish

Construction background/experience- Residential, Roofing, Remodeling, water mitigation, etc

Strong customer service competency

Strong written & verbal communication skills

CAT duty is required for this position

Undergraduate degree or equivalent experience preferred

Successful completion of required claims certification schools or courses

State licensing where required

Obtain Xactimate Level 1 certification within a year of start date

Obtain Xactimate Level 2 certification within two years of employment

Five years of experience handling property claims, insurance processing or field claims adjusting

General knowledge of insurance theory and practices, and contracts and their application

Property estimating and automated claims systems

Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims

Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience

Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions

Ability to establish repair requirements and cost estimates for property losses

Ability to evaluate and successfully advise on property claims

Organizational skills to prioritize work

Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public

Ability to efficiently operate a personal computer and related claims and business software

Able to provide leadership to less experienced claims associates

Must be able to safely access and inspect rooftops using a ladder

Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12

Preferred

Advanced degrees in law or related field desirable

Professional development such as IIA or CPCU preferred

Benefits

Medical

Dental

Vision

401k with company match

Company-paid Pension plan

Paid time off

Life insurance

Short and long term disability coverage

Minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date

Nine paid holidays

8 hours of Lifetime paid time off

8 hours of Unity Day paid time off

Business casual attire

Company

Nationwide

Glassdoor3.9

Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.

Founded in 1925

Columbus, Ohio, USA

10001+ employees