Dialpad Japan · 1 month ago
Customer Success Manager, Enterprise Accounts
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As a Customer Success Manager, Enterprise Accounts, you will assist customers through their entire Dialpad journey, ensuring they achieve measurable value from their investment in Dialpad products.
Telecommunications
Responsibilities
Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution
Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights
Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs
Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution
Qualification
Required
8+ years of relevant experience working at a SaaS company
Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS)
Experience and comfort interacting with and influencing C-level executives
Referenceable experience in working with large Enterprise customers
Strong presentation, meeting facilitation, and written communication skills
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
Ability to work cross departmentally
Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness
Willingness to travel to customer locations
Benefits
Competitive benefits and perks
Robust training program
Company
Dialpad Japan
“Smart Call” でコミュニケーションは次の時代へ Dialpad はピュアクラウド型のビジネス電話システム “Dialpad” を提供しています。音声・ビデオ通話、メッセージや各種ビジネスツールとの連携、通話分析で、ビジネスコミュニケーションをより豊かなものにします。デバイスを選ばず、いつでもどこからでも仕事に取り組めます。 真にイノベーションとコラボレーションを兼ね備えた企業カルチャーを創りあげる唯一の方法は、クラウドを使った電話システムを導入することです。Dialpadは、世界で最も先進的な企業向けのクラウド型電話システムです。 1.ピュアクラウドPBXで導入までの工数と時間をカット 2.PBXのランニングコストも余分な社用携帯のコストも丸ごとカット 3.ユーザー目線で開発された使いやすいインターフェース 4.圧倒的に簡単な設定と管理 5.これまでほぼ変わらなかった電話の在り方を変える時代 〜 Becase it’s 2020！
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase