Olympus Insurance Company · 1 month ago
Claims Adjuster I/II/III
Jacksonville, FL
Full-time
Onsite
Entry, Mid, Senior Level
2+ years expOlympus Insurance Company is the premier insurance partner for Florida homeowners, providing broad coverage and superior service. The Claims Adjuster I/II/III role involves assisting policyholders throughout the claims process, managing a caseload of first-party claims, and ensuring timely and thorough investigations and resolutions.
Insurance
Responsibilities
Verify facts of loss and pertinent information to analyze and confirm coverage
Establish case reserves (anticipated cost to bring file to closure based on known facts) as soon as practical and monitor to adjust at the time of any exposure changing event
Explain and appropriately respond to insureds, public adjusters, attorneys and contractors during telephone contacts; as well as, contact the appropriate parties to obtain any needed information, provide timely investigation status updates, explain settlements and/or ultimate claim disposition
Timely login to phone system and be available for phone calls
Timely submit reserve and payment approval requests, as appropriate
Identify claims and draft a Reservation of Rights letter for claims management approval
Draft denial letters for claims management approval
Identify claims which should be resolved through DFS Mediation and/or appraisal and timely demand
Attend mediations, as assigned, and apply technical knowledge to facilitate claim resolution negotiations
Apply advanced negotiation skills to effectuate direct resolution of disputed claims
Coordinate appraisal process, maintaining communication necessary to ensure appraisal process is timely moved forward toward binding award
Identify and refer claims with subrogation potential to the subrogation department
Identify and refer cases with potential NICB fraud indicators
Report all serious injuries/liability claims to claims management
Report all large loss claims to claims management
Attend and give sworn testimony in depositions and court proceedings involving property claims
Must be proficient in writing and reconciling EMS and reconstruction estimates for property claims involving all perils
Virtually investigate and resolve claims, as appropriate, with the use of video technology
Strictly adhere to Claim Handling Guidelines and Claims Best Practices as well as all statutory requirements
Complete file documentation in a timely and complete manner
Close all files as appropriate in a timely and complete manner
Must meet minimum expectations when passing internal and external audits, which include those performed by regulatory, agencies, carriers, and clients
Assist management when required with projects or leadership requests including travel as needed
Qualification
Required
Minimum of two (2) years of Florida property claims handling experience
Must have Florida 620 All Lines Adjuster License
Xactimate proficiency required
XactAnalysis experience is required
Strong analytical, organizational, negotiation and communication skills
Ability to work independently, multi-task and adapt to frequent priority changes
Ability to plan, prioritize workload, organize and coordinate multiple tasks and projects
Possesses strong customer service skills and can address customer escalations
Benefits
Employer-sponsored medical, dental, and vision plans
Company-paid life insurance, short-term disability, and long-term disability
401(k) with up company match
Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
Education Assistance Program and ongoing professional development opportunities
Wellness Lunch N Learns
Employee perks such as pet insurance, discount programs, and a welcoming office environment
Company
Olympus Insurance Company
Comprehensive homeowners insurance coverage, excellence in customer service, and speedy, courteous claims handling is a hallmark of the Olympus brand.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-09-10Acquired
Leadership Team
Tim Stroble, CPCU, ARe
Chief Executive Officer
Tim Cotton
Chief Operating Officer
Recent News
2026-01-05
2025-10-03
2024-01-23
Company data provided by crunchbase