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R1 RCM · 2 hours ago

Senior Customer Partner Manager

California, United States

Full-time

Hybrid

Mid, Senior Level

$101K/yr - $128K/yr

7+ years exp

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare organizations. The Senior Customer Partner Manager will serve as a strategic liaison between R1 and healthcare provider clients, overseeing complex projects across the Revenue Cycle Management spectrum and ensuring client satisfaction while driving operational excellence.

Health CareHospitalInformation TechnologyInfrastructureMedical

Responsibilities

Build and maintain deep, trusted partnerships with senior client stakeholders. Serve as a point of contact for RCM-related matters, ensuring client needs are anticipated and met

Oversee scopes of work across the RCM lifecycle, from patient access and registration through billing, collections, and denial management. Ensure seamless delivery of R1 services across all touchpoints

Lead the planning, execution, and delivery of RCM projects, ensuring they are completed on time, within scope, and within budget

Coordinate with internal teams, including operations, technology, and analytics, to ensure the successful delivery of RCM services

Identify opportunities for process optimization, automation, and innovation within both R1 and client operations

Provide guidance and mentorship to junior team members, fostering a culture of excellence and continuous learning

Prepare and deliver executive-level presentations, business reviews, and operational updates to both internal and external stakeholders

Qualification

Healthcare RCM experiencePMP certificationProject ManagementStakeholder managementAnalytical skillsProject management toolsCommunication skillsNegotiation skillsPresentation skillsOrganizational skillsProblem-solving skillsCollaboration skills

Required

Minimum of 7 years' experience in healthcare RCM, client management, consulting, or a related field, with a demonstrated track record of leading complex, cross-functional projects in a senior role

Deep understanding of end-to-end revenue cycle management processes, industry best practices, and project management methodologies

Exceptional communication, stakeholder management, negotiation, and presentation skills

Demonstrated ability to manage multiple projects and priorities in a fast-paced, matrixed environment

Strong analytical, problem-solving, and organizational skills

Experience with project management tools and software

Proven experience managing complex client relationships and large-scale transformation initiatives

Ability to work collaboratively across teams and functions

Willingness to travel as needed