M.C. Dean, Inc. · 4 weeks ago
Training Coordinator Specialist - San Jose, CA
San Jose, CA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $108K/yr
6+ years expM.C. Dean, Inc. is a leader in Building Intelligence, providing innovative solutions for mission-critical facilities and global enterprises. The Training Coordinator Specialist will coordinate training for team members on physical security systems, develop training curricula, and manage certifications to ensure effective onboarding and skill development.
Information Technology
Responsibilities
Develop a curriculum for each core physical security system to create baseline knowledge across the program
Develop a structured methodology for training new employees, keeping training updated for current employees, and training on new technologies
Develop a training plan for each position within the program. Designate responsibilities of the trainee and trainer
Create minimum expectations from the training period and collaborate with Security Leadership on trainee sign-off after training is completed
Develop quizzes and recurring knowledge checks to ensure all employees are aware of the most up to date processes and utilizing them
Work with Security Leadership on dissatisfied customer survey responses for opportunities to improve training material
Conduct active training sessions with employees globally either in-person or virtuals
Manage industry certifications of all team members required by the contract and provide employee accessibility to professional certifications
Review and be knowledgeable of all security systems used by the client
Identify process gaps and areas of improvement that have an impact across the program
Facilitate third-party training with vendors as needed
Work with Subject Matter Experts & Engineers to develop training for new systems/technologies being onboarded
Maintain / Update Customer facing portals used for training, education, and references
Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision
Ability to organize and present training program data to leadership
Qualification
Required
High School Diploma with 6+ years of experience or
4+ with an Associates degree or
Accuracy and attention to detail
Ability to work independently and resolve practical problems
Excellent written and oral communication skills
Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing
Must have strong multitasking skills
Must have strong computer skills in word processing, spreadsheets, interaction with customer portals
Advanced knowledge of MS Office Suite; knowledge of MS SharePoint
This position may require travel
2+ years of experience in Talent Development/HR in the Security Industry
2+ years Experience with Physical Security Systems such as Access Control (CCURE), Video Management, and Intrusion Detection
2+ years of experience in creating technical documents, playbooks, white papers, or other similar documentation
2+ years experience in managing projects
2+ years experience in coordinating with third-party vendors with training and certification
Preferred
Federal / DoD contract experience is beneficial
Benefits
Medical, dental, vision, life, and disability insurance
Paid-time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Company
M.C. Dean, Inc.
M.C. Dean, Inc. offers comprehensive technological systems in Washington.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Dean
Chief Executive Officer
Chris Frazier
Marcomm Business Partner
Recent News
EIN Presswire
2025-11-14
2025-10-04
Company data provided by crunchbase